BDC Dallas The Lead Service Appointment Coordinator reports to the Service Appointment Center Manager and is responsible for overseeing, providing support, coaching, and motivating a team of Service Appointment Coordinators in a high-volume call center environment, servicing inbound and outbound calls for multiple AutoNation dealership locations to provide a consistent peerless customer experience. Lead Service Appointment Coordinators will be assigned a group of agents at the discretion of the Service Appointment Center Manager with the goal of encouraging teamwork, improving communication, effective monitoring of process integrity and compliance, and increased efficiency. Must be available to work full-time hours Candidates must be flexible to work a 40 hour work week between the hours of 7am to 7pm Monday through Friday, and Flexible to work every other Saturday between the hours of 7am to 7pm. Spring Hours: Monday – Saturday: 7am – 8pm Bilingual English/Spanish preferred Call center experience preferred Sales experience is a plus, but not required Automotive Parts experience is a plus, but not required Position Overview What are the day-to-day responsibilities: Establishes relationships with customers, Service Managers, and Service Advisors. Assigns outbound task to Service Appointment Coordinators. Ensure customers' expectations are being met throughout the process. Consistently strive to improve and understand all organization services, product knowledge skills, phone and conduct training as necessary. Provide for and facilitate the recruiting, selection, on boarding and training of associates; planning/scheduling/assigning, monitoring and appraising job results and associate performance; and the coaching, counseling and disciplining of associates so as to develop and retain a qualified workforce. Demonstrates behaviors consistent with the Company’s Vision, Mission, and Values in all interactions with customers, co-workers, and suppliers. Adheres to all company policies, procedures, and safety standards. What are the requirements for this job: Must meet company’s requirements for employment. High school diploma or equivalent. Previous call center experience required. Previous management experience preferably in a high call volume environment. Extensive customer service, sales, or telemarketing experience. Excellent communication and interpersonal skills. Ability to read and comprehend instructions and effectively communicate information. Professional personal appearance. Advanced personal computer with the ability to manage multiple applications at once, and Microsoft Office skills including Teams. Demonstrated ability to multi-task and excellent organizational skills. Physical Requirements & Working Conditions: Normal office environment. Prolonged periods of sitting. Prolonged periods of personal computer usage and data entry. Company Overview AutoNation, a provider of personalized transportation services, is driven by innovation and transformation. As one of America's most admired companies, AutoNation delivers a peerless Customer experience recognized by data-driven consumer insight leaders, Reputation and J.D. Power. Through its bold leadership and brand affinity, the AutoNation Brand is synonymous with "DRVPNK" and "What Drives You, Drives Us." AutoNation has a singular focus on personalized transportation services that are easy, transparent, and Customer-centric. Benefits Click here to learn more about our Benefits. Join us as we pave the way to moving our company, our communities and our industry forward. Apply today at a location near you or wherever you dream the road will take you. AutoNation is an equal opportunity employer and a drug-free workplace.