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Service and Solutions Specialist
Service and Solutions Specialist-March 2024
Santa Clara
Mar 29, 2026
About Service and Solutions Specialist

  The position of Service and Solutions Specialist will be based out of Santa Clara, CA!

  Summary

  The Business Development Manager is responsible for the performance of assigned sales activities in assigned market. Works as part of a team towards the achievement of maximum profitability and growth in line with company vision and values. The Business Development Manager executes on plans and strategies to expand the sales and margin of assigned customer base and contributes to the training and educational programs for customers and sales personnel.

  Seeking candidate with manufacturing and/or engineering experience with electrical and/or mechanical sub-assemblies!

  This role will include expansion into other unique industrial solutions, including sustainability.

  For the state of California only, the pay range is $120,000 to $176,000, depending upon qualifications, experience and other considerations permitted by law.

  What You’ll Do

  Responsible for achieving specified sales and gross margin goals while increasing market share with existing customers and growing new and active customers

  Develop and maintain a Playbook for each key strategic account. Map out locations, relationships, and capital investment plans

  As needed lead Customer Collaboration Teams (customer-specific) and Tactical Teams (project-specific) partnering with other sales individuals from within and outside of assigned market

  Identify/develop appropriate supplier partners and negotiate regional costing/pricing levels. Coordinate product training and new product introductions. Support in assessing regional stock needs and fulfilment logistics

  Work with sales team to ensure cohesive, coordinated market approach

  Interface with suppliers; coordinate product training and new product introductions as required

  Assist branches and customers with product and technical support. Make joint sales calls on all key, target, and new customers

  Provide branches with support in meeting sales plan objectives and reviewing report cards

  Pursue and/or coordinate pursuit of 3rd party engineering firms and contractors to close business associated with key strategic accounts

  Develop and maintain applicable reporting and documentation of sales activities in Customer Relationship Management (CRM)

  Other duties as assigned

  The information contained in this job description is intended to describe the essential job functions required of those assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job. Please note that management retains the right to assign or reassign duties and responsibilities to this job at any time. The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrated commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Rexel USA.

  What You’ll Need

  High School or GED

  Bachelor's degree preferred

  3+ years of sales, business development, or related experience

  Experience selling electrical products preferred

  Knowledge, Skills & Abilities

  Customer oriented and motivated

  Excellent written and verbal communication skills

  Ability to prioritize and manage multiple tasks and deadlines

  Strong leadership and organizational skills

  Excellent negotiation skills, interpersonal skills, and ability to drive decisions with influence

  Product and application knowledge essential

  Must have experience with Windows and Microsoft Office software

  Working Conditions and Physical Demands

  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  Working Environment

  Exposed to unpleasant or disagreeable physical environment such as high noise level and/or exposure to heat and cold Occasionally – up to 20%

  Exposed to bio hazardous conditions None

  Exposed to toxic or caustic chemicals which mandate attention to safety considerations None

  Exposed to electrical hazards; risk of electrical shock None

  Handles or works with potentially dangerous equipment None

  Travels to offsite locations Occasionally – up to 20%

  Physical Demands

  Sit: Must be able to remain in a stationary position Constantly – at least 51%

  Walk: Must be able to move about inside/outside office or work location Frequently – 21% to 50%

  Use hands to finger, handle or feel: Operates a computer and other office machinery Constantly – at least 51%

  Stoop, kneel, crouch, or crawl: Must be able to position ones self to maintain computers in the lab, including under desks and in the server closet None

  Climb or balance: Must be able to ascend/descend on a ladder None

  Talk, hear, taste, smell: Must be able to use senses to; effectively communicate with co-workers and clients and detect hazardous conditions Constantly – at least 51%

  Weight and Force

  Up to 10 pounds Occasionally – up to 20%

  Up to 25 pounds None

  Up to 50 pounds None

  Up to 100 pounds None

  More than 100 pounds None

  “Rexel USA (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law.”

  *CB

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