Service AdvisorJob Category Vehicle ServiceLocation Gypsum, ColoradoReq. ID 186427Job Type Full-time

　　Tesla participates in the E-Verify ProgramWhat to ExpectTesla Motors is looking for an experienced Service Advisor to work on one ofthe most progressive vehicle brands in the world. This position requires ahigh-level of customer and employee interaction, so the ideal candidate willnot only possess the technical acumen, but also the ability to provide astrong level of customer service. If you are interested in becoming a part ofa world-class service team supporting the latest EV technology, we areinterested in hearing from you.What You'll Do

　　Answer phone calls, emails, and drive-ins to address any customer concernwith the highest level of response and attentionReturn missed phone calls and emails in no more than 5 minutesDetermine if technical solution can be resolved over the phone, or escalateimmediately to Shop Foreman / Service Manager to provide immediate attentionAccurately record issues and data into Dealer Management SystemMust be extremely detail orientedConduct transactions with system; walk customer through correction andprovide summaryCommunicate estimated completion time, regular updates, and follow throughon each customer vehicleCoordinate the detail of every vehicle prior to deliveryCoordinate the delivery time or pick-up with each customerFollow-up with customer on services provided; ensure they are satisfied withthe work performedWhat You'll Bring

　　Knowledge of methods, techniques, parts, tools, and materials used inthe maintenance and repair of vehiclesExperience in operational use and maintenance of a wide variety of hand powertools, shop tools, and automotive and electrical test equipmentUnderstanding of basic automotive techniques related to repair and servicingof automobilesAbility to follow oral and written instructions with attention to detailWillingness to learn new and innovative automotive technologiesAbility to establish and maintain cooperative working relationships with thosecontacted in the course of work to include the publicPerform detailed daily record keeping and reportingEffectively handle multiple priorities, organize workload, and meet deadlinesWork in a team-based environment and achieve common goalDealer Management System(s), Outlook, and MS OfficeMust have a valid driver's license in country of employmentCompensation and Benefits

　　Benefits

　　Along with competitive pay, as a full-time Tesla employee, you areeligible for the following benefits at day 1 of hire:Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deductionFamily-building, fertility, adoption and surrogacy benefitsDental (including orthodontic coverage) and vision plans, both haveoptions with a $0 paycheck contributionCompany Paid (Health Savings Account) HSA Contribution when enrolled inthe High Deductible Aetna medical plan with HSAHealthcare and Dependent Care Flexible Spending Accounts (FSA)LGBTQ+ care concierge services401(k) with employer match, Employee Stock Purchase Plans, and otherfinancial benefitsCompany paid Basic Life, AD&D, short-term and long-term disability insuranceEmployee Assistance ProgramSick and Vacation time (Flex time for salary positions), and Paid HolidaysBack-up childcare and parenting support resourcesVoluntary benefits to include: critical illness, hospital indemnity,accident insurance, theft & legal services, and pet insuranceWeight Loss and Tobacco Cessation ProgramsTesla Babies programCommuter benefitsEmployee discounts and perks program

　　Expected Compensation

　　$16.00 - $43.00/hour + cash and stock awards + benefits

　　Pay offered may vary depending on multiple individualized factors, includingmarket location, job-related knowledge, skills, and experience. Thetotal compensation package for this position may also include other elementsdepend nt on the position offered. Details of participation in these benefitplans will be provided if an employee receives an offer of employment.

　　Tesla is also committed to working with and providing reasonableaccommodations to individuals with disabilities. Please let your recruiterknow if you need an accommodation at any point during the interview process.For quick access to screen reading technology compatible with this site(free step by step ). Please contact for additional information or torequest accommodations.Privacy is a top priority for Tesla. We build it into our products and view itas an essential part of our business. To understand more about the data wecollect and process as part of your application, please view our

　　Tesla is an Equal Opportunity / Affirmative Action employer committed todiversity in the workplace. All qualified applicants will receiveconsideration for employment without regard to race, color, religion,sex, sexual orientation, age, national origin, disability, protectedveteran status, gender identity or any other factor protected by applicablefederal, state or local laws.