Michigan Kenworth is seeking a talented individual to take on our Service Advisor role at our Grand Rapids location! This position is ideal for someone who has the ability to work in a dealership environment, sufficient computer skills, and excellent communication skills. This is a great opportunity to join a high performing team within a growing and successful dealer group!

　　Responsibilities:

　　Create a positive initial contact with service customersEnsure that all service phone calls are handled professionally and expedientlyWork closely with shop foremen to schedule service repairsPerform additional duties as required by the Service ManagerPerform all required tasks in accordance with company Standard Operating ProceduresPrimary Duties:

　　Open work ordersDiscuss service issues with customer and create an accurate description of customer's service problems and requestsDetermine method of payment and explain payment requirements to customer before work commencesMaintain communication with customer as necessary during the repair processMaintain complete knowledge of OEM and vendor warrantiesClose repair orders