Country:

　　United States of America

　　Location:

　　CAI26: ALC - Chicago 2400 Ogden Avenue, Lisle, IL, 60532 USA

　　At Carrier, we make modern life possible by delivering groundbreaking systems and services that help buildings, homes and the cold chain become more healthy, safe, sustainable, and intelligent. Our global team of dedicated employees continues to set industry standards by pursuing the latest research and developments to improve the lives of our customers. We’re constantly growing, seeking out talented, like-minded people who are committed to our primary duty: to be the world’s first choice in HVAC and refrigeration.

　　At Automated Logic (ALC) , we've been developing and supporting intelligent building solutions that have helped customers, including small businesses to Fortune 500 corporations, operate their buildings more efficiently for over 40 years. Our products help reduce energy consumption, lower utility, operating and maintenance costs, and improve indoor air quality, occupant comfort, and productivity. Technology that supports the buildings and industry of today and tomorrow requires a wide range of talents and skill sets.

　　About this role

　　The ALC Service Account Manager is responsible for profitable execution, growth, and satisfaction of the customer base. A main responsibility is driving productivity, development, and retention of your team. You will project, drive, and deliver results both within the team and focus on developing client relationships. As a leader and owner of service relationships within ALC, your goal is to identify and deliver opportunities, as well as drive account penetration to achieve overall business targets.

　　This role is based out of our Chicago office but 90% of the time you will be onsite at our clients managing the projects and teams.

　　Key Responsibilities

　　Responsible for overall team safety performance and adherence to established programs and protocols

　　Lead the career development of the assigned team including project managers and the technical team

　　Drive team discovery, quoting, approvals, and executions of field service work, enabling account expansion opportunities and T&M growth within assigned portfolio targets

　　Drive financial results as determined by area management for each product/project assigned.

　　Manage service agreement revenue/margin, T&M revenue, and margin as well as owner-direct project revenue and margins as assigned

　　Act as account consultant with assigned clients. Drive account improvements, identify expansions, and partner with sales and leadership to build technology roadmaps with account stakeholders ensuring a premier position within our customer base

　　Own the successful on-time renewal of your agreement account base

　　Drive technological improvements within the service portfolio. Perform discovery through routine client touchpoints and engage account executives to develop opportunities to closure

　　Basic Qualifications

　　High School Diploma or GED

　　5 years plus experience in HVAC, mechanical systems, or building automation

　　Preferred Qualifications

　　Engineering or project management skills and experience

　　Technical associate degree

　　HVAC control and mechanical systems

　　English written and verbal communication skills

　　Business and accounting acumen

　　Multitask and manage multiple issues concurrently

　　Proficiency in MS Office, Advanced Estimating and Execution tools, cloud-based delivery tools (ServiceMax, SalesForce, Cora)

　　Team focus and leadership skills

　　RSRCAR

　　#LI-on-site

　　Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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