Job Description

　　Position Title: Server

　　FLSA STATUS:         Non- Exempt

　　REPORTS TO:         Assistant General Manager

　　SUPERVISES:           N/A

　　DEPARTMENT:      Independent Living Culinary Services

　　COMPANY:              MHS/The Overlook – Charlton Campus

　　POSITION SUMMARY:

　　The Server is responsible for performing established Steps of Service to ensure that each resident and guest receives both gracious and efficient service. The Server may hold one of four different hats of responsibility, on different shifts as assigned by their supervisor, when on shift on different shifts as assigned by their supervisor: Busser, Food Runner, Serving Tables, or Dishwasher.

　　ESSENTIAL DUTIES AND RESPONSIBILITIES:

　　The following duties are normal for this position.  This list is not to be construed as exclusive or all inclusive.  Other duties may be required and assigned.

　　Hold one of four different hats of responsibility, on different shifts as assigned by their supervisor, when on shift on different shifts as assigned by their supervisor: Busser, Food Runner, Serving Tables, Dishwasher, or Expediter.

　　Busser: Clear dirty tables, reset tables, address and maintain table and floor cleanliness to standards.

　　Food Runner: Run/deliver food from the kitchen to specific table destinations.

　　Serving Tables: Serve and tend to assigned tables.

　　Dishwashing

　　Perform established Steps of Service to ensure that each resident and guest receives gracious and efficient service.

　　Practice good time management skills to ensure efficient table turnover.

　　Handles and serves food in accordance with all HAACP guidelines and sanitation standards.

　　May operate cash register and point of sale software.

　　Other roles and responsible as assigned by the Dining Room Manager.

　　This position is an essential worker position. It is required candidates are available to work during inclement weather and other high priority events.

　　SUPERVISORY RESPONSIBILITIES:

　　N/A

　　QUALIFICATIONS:

　　To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skills, and abilities required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

　　No experience necessary.

　　High school diploma or GED - preferred

　　Ability to work independently without constant supervision.

　　Interpersonal skills and ability to work on a team.

　　Desire to work with an older population in an Independent Living and Long-Term Care facility.

　　PHYSICAL REQUIREMENTS/WORKING CONDITIONS :

　　Work primarily indoors in a climate controlled setting.  Atmosphere may be warm for cooking.

　　Possible exposure to unpleasant odors.

　　Possible exposure to chemicals as identified in the MSDS Manual.

　　Possible exposure to infections, diseases and blood borne pathogens.

　　Is subject to injury from falls, burns from equipment, odors, etc., throughout the workday, as well as to reactions from dust, disinfectants, tobacco smoke, and other air contaminants.

　　May be exposed to sudden heat and cold temperature changes in kitchen and storage areas.

　　  COMMUNITY OVERVIEW: The Overlook is a non-profit organization operating since 1911 and offering a full continuum of care and services for older adults in MA. The organization embraces its rich history and heritage, owning and managing 218 Independent Living Apartment Homes and Cottages, 28 Enhanced Care Private Suites, a 14- Suite Assisted Living Memory Care neighborhood, 27-unit Short-term Post-Acute Rehabilitation, 112-bed Long Term Care Skilled Nursing, as well as Home Health, Hospice, Palliative Care, Private Duty and Care Management divisions.

　　The Overlook and its 3 subsidiaries are based in Charlton, MA, with satellite home health and hospice offices across the state. The organization employs approximately 600 talented and compassionate Team Members and serves 1,500+ Residents/Patients.

　　The Overlook has a Vision to design a mixed-use Community beyond its singular function as a Retirement Community, a pedestrian-friendly, walkable "Village Center" environment, with select retailers, restaurants featuring fresh, locally sourced food, a brewery, a large banquet, and events center, enriching programs, health and wellness-focused on mind, body and spirit, and more. The Overlook’s bucolic setting on 450 acres of beautiful New England countryside, 16 miles of nature trails, a dog park, and a wealth of amenities offer limitless possibilities in helping us reposition our Campus.

　　  THE OVERLOOK WAY: All Team Members of The Overlook must embrace and commit to conducting themselves at all times in support of our 28 Guiding Principles, Culture of Excellence, and core values, which form the foundation of our unique culture. The Overlook strives to exceed expectations, inspire and "Do what's best for those we serve."

　　Integrity: saying what you mean, meaning what you say (in action and words), even if it hurts you personally or professionally

　　Respect for Individual Choice: empowering and supporting others in their Self-determination for health and well-being, as they define it

　　Compassion: understanding and empathy for others

　　Creativity/Innovation: thinking wildly, planning accordingly

　　Grace: putting people at ease, without compromising performance or outcomes

　　  JUST SOME OF OUR BENEFITS AND PERKS:  

　　Solid Track Record of Promoting

　　Team Members from within Plenty of Free Parking Free Daily Lunch on

　　Campus

　　Vacation, Sick, Holiday Time + Floating Holidays

　　Travel Reimbursement

　　Professional Development

　　Flexible Spending and Health Reimbursement Accounts Employee Assistance Programs

　　Tuition Reimbursement

　　Short + Long Term Disability, Life Insurance Medical, Dental, and Vision Insurance Access to Fitness Center, Pool, and Onsite Massages

　　In compliance with the Americans with Disabilities Act, The Overlook will provide reasonable accommodations to qualified individuals with disabilities and encourages prospective Team Members and incumbents to discuss potential accommodations with the employer. The Overlook is strongly committed to diversity and a workplace environment that respects, appreciates, and values employee differences and similarities. By providing and supporting a work culture that fosters and builds upon diversity and its strengths, The Overlook will better serve our communities. The Overlook is an employment-at-will organization and an equal opportunity employer committed to maintaining a work and learning environment free from discrimination on the basis of sex, race, color, religion, national origin, pregnancy, gender identity, sexual orientation, marital/civil union status, ancestry, place of birth, age, citizenship status, veteran status, political affiliation, genetic information or disability, as defined and required by state and federal laws. Additionally, The Overlook prohibits retaliation against an applicant or employee because he or she has engaged in protected activity under the statutes prohibiting discrimination in the workplace.

　　COMMUNITY OVERVIEW:

　　The Overlook is a non-profit organization operating since 1911 and offering a full continuum of care and services for older adults in MA. The organization embraces its rich history and heritage, owning and managing 218 Independent Living Apartment Homes and Cottages, 28 Enhanced Care Private Suites, a 14- Suite Assisted Living Memory Care neighborhood, 27-unit Short-term Post-Acute Rehabilitation, 112-bed Long Term Care Skilled Nursing, as well as Home Health, Hospice, Palliative Care, Private Duty and Care Management divisions.

　　The Overlook and its 3 subsidiaries are based in Charlton, MA, with satellite home health and hospice offices across the state. The organization employs approximately 600 talented and compassionate Team Members and serves 1,500+ Residents/Patients.

　　The Overlook has a Vision to design a mixed-use Community beyond its singular function as a Retirement Community, a pedestrian-friendly, walkable "Village Center" environment, with select retailers, restaurants featuring fresh, locally sourced food, a brewery, a large banquet, and events center, enriching programs, health and wellness-focused on mind, body and spirit, and more. The Overlook’s bucolic setting on 450 acres of beautiful New England countryside, 16 miles of nature trails, a dog park, and a wealth of amenities offer limitless possibilities in helping us reposition our Campus.

　　THE OVERLOOK WAY:

　　All Team Members of The Overlook must embrace and commit to conducting themselves at all times in support of our 28 Guiding Principles, Culture of Excellence, and core values, which form the foundation of our unique culture. The Overlook strives to exceed expectations, inspire and "Do what's best for those we serve."

　　Integrity: saying what you mean, meaning what you say (in action and words), even if it hurts you personally or professionally

　　Respect for Individual Choice: empowering and supporting others in their Self-determination for health and well-being, as they define it

　　Compassion: understanding and empathy for others

　　Creativity/Innovation: thinking wildly, planning accordingly

　　Grace: putting people at ease, without compromising performance or outcomes

　　JUST SOME OF OUR BENEFITS AND PERKS:

　　Solid Track Record of Promoting

　　Team Members from within

　　Plenty of Free Parking

　　Free Daily Lunch on

　　Campus

　　Vacation, Sick, Holiday Time + Floating Holidays

　　Travel Reimbursement

　　Professional Development

　　Flexible Spending and Health Reimbursement Accounts

　　Employee Assistance Programs

　　Tuition Reimbursement

　　Short + Long Term Disability, Life Insurance

　　Medical, Dental, and Vision Insurance

　　Access to Fitness Center, Pool, and Onsite Massages

　　In compliance with the Americans with Disabilities Act, The Overlook will provide reasonable accommodations to qualified individuals with disabilities and encourages prospective Team Members and incumbents to discuss potential accommodations with the employer. The Overlook is strongly committed to diversity and a workplace environment that respects, appreciates, and values employee differences and similarities. By providing and supporting a work culture that fosters and builds upon diversity and its strengths, The Overlook will better serve our communities. The Overlook is an employment-at-will organization and an equal opportunity employer committed to maintaining a work and learning environment free from discrimination on the basis of sex, race, color, religion, national origin, pregnancy, gender identity, sexual orientation, marital/civil union status, ancestry, place of birth, age, citizenship status, veteran status, political affiliation, genetic information or disability, as defined and required by state and federal laws. Additionally, The Overlook prohibits retaliation against an applicant or employee because he or she has engaged in protected activity under the statutes prohibiting discrimination in the workplace.

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