Description

　　We want to make it dramatically easier for people to get and stay healthy. Launched in Q4 2022, Amazon Clinic is a convenient way for customers to get treatment for many common conditions. Customers and clinicians directly connect through a secure message-based portal, giving customers the flexibility to message their clinician when it’s most convenient for them—anytime, anywhere.

　　Key job responsibilities

　　We’re looking for a Senior UX Designer who leads by doing and is comfortable designing at all stages of the product lifecycle. In this role, you will influence the end to end UX process, from discovery to treatment for a set of features that help our customers get affordable, high-quality healthcare, conveniently.

　　A day in the life

　　You bring an anything is possible mindset when faced with ambiguous and complex problems -- because let's face it, healthcare is hard. You love being part of a mission oriented, highly collaborative, and high-energy team. You’re proud of your experience, skills and expertise but you’re also a life learner with a level of humility that allows you to continually grow and reinvent how you approach problem solving. You are an influencer who doesn’t hold your ideas as precious and who iterates quickly, based on feedback and data.

　　We are open to hiring candidates to work out of one of the following locations:

　　Seattle, WA, USA

　　Basic Qualifications

　　7+ years of UX designer or interaction designer experience

　　Experience designing customer facing retail products

　　Experience in delivering design solutions for projects of large scope and complexity

　　Experience designing in an agile development environment

　　Full stack designer with experience in all phases of UX design.

　　High degree of ownership on both tactical and strategic projects with the ability to unblock themselves.

　　Highly proficient in a variety of design tools (Figma, Sketch, Invision, etc).

　　Experience working in a collaborative team and working directly with developers for implementation of designs.

　　Experience presenting to senior level leaders.

　　Preferred Qualifications

　　Experience working in the Healthcare industry designing interfaces for customers or patients.

　　Experience acquiring user data (e.g., conducting usability studies, performing user research) and creating personas and journey maps.

　　Knowledge of customer engagement and contact center use cases, products and workflows.

　　Working knowledge of natural language processing (NLP), machine learning (ML) and Artificial Intelligence (AI) and how to incorporate them into modern user experiences.

　　Expert design sprint and/or design workshop facilitator.

　　Expert in planning and running lean UX research initiatives.

　　Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

　　Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $113,000/year in our lowest geographic market up to $211,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.