Chase's Small Business-Business, Access, and Tools team is rapidly growing. This opportunity will impact your career and pave the road for growth. As a part of this team, you will focus on business banking experiences that go beyond traditional banking solutions to best meet the complex and nuance needs of our small business users. Senior Experience Designers are part of multi-disciplinary teams, including Experience Researchers, User Experience Strategists, Design Ops and Content Designers, committed to designing the future of banking.

　　As a Senior Experience Designer in Chase's Small Business and Merchant services team, you will be comfortable working across the full range of design practice, from up-front research, insights, and strategy, through to ideation, prototyping, testing, and delivery of final designs.

　　Job Responsibilities

　　Advocate for the users' perspective when collaborating with Product, Tech, and Data to discover our customer pain points, structure the work around the customer needs, and build outcome-based roadmaps.

　　Collaborate and lead experience efforts across multiple parallel work-streams, establishing a vision for where the work is headed, and a shared understanding of what 'good' looks like for our customer.

　　Communicate expectations within the design team for standards of quality through creative direction and critique.

　　Build strategic design deliverables such as strategy decks, customer journeys, visions of future experiences and evangelize these cross-product \"blueprints\" across teams.

　　Participate in upfront user research to better understand user needs and behaviors, and usability testing to see how your solutions work for users, with the support and guidance of Experience Researchers

　　Diagram overarching structure of omnichannel product experience through service design, detailed UI design of key interactions, and potentially contribute to Chase's Design System

　　Present work and articulate strategy and design decisions to leadership

　　Required Qualifications, Capabilities and Skills

　　Bachelor's Degree in relevant design discipline (e.g., Interaction Design, Human Computer Interface, User Experience Design), certification from credible bootcamp or similar accelerated learning program, or equivalent work experience

　　4+ years (GR1) of Experience leading a program of work through full product development cycles in discovery, concepting, prototypes, specifications, and enablement.

　　Strong facilitation skills and experience in design thinking employing a variety of methods and techniques to run complex design-led workshops.

　　Direct self and others in both planning and structuring the work and executing on expected levels of quality of deliverables.

　　Prior work involves collaboration within design teams (with other designers, UX researchers, and content designers) and cross-functionally with product managers and software engineers.

　　Advanced skills in Interaction Design, Visual/UI Design, and Information Architecture; Intermediate ability in adjacent skills such as User Research, UX Writing, and Prototyping

　　Able to show how your understanding of technical constraints and opportunities informed your design solutions.

　　Preferred Qualifications, Capabilities and Skills

　　Design, Design Practices and Advocate for Accessibility Guidelines and Inclusive

　　Has led design work on successful digital products, demonstrating user- and human-centered design approaches.

　　Familiar with HTML, CSS, and JavaScript, frameworks such as React, and mobile UI standards.

　　Prior work shows how they used an understanding of business value and product strategy to lead to successful design outcomes.

　　Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

　　We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

　　We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

　　Equal Opportunity Employer/Disability/Veterans