Description

　　Hybrid Work Environment: 40% in-office and up to 60% work-from-home, if desired. Must live within commutable distance from our home office.

　　Hours : 8am-5pm ET (7:30am-4:30pm CT)

　　Job Summary:

　　Under limited supervision, uses intermediate knowledge and skills obtained through experience and/or training to provide support to branches, advisors and other trading groups in specific trading activities within an assigned functional area. Serves as a resource to advisors in resolving routine to intermediate problems and issues. Extensive contact with internal and external customers is required to identify, research, and resolve problems.

　　Essential Duties and Responsibilities:

　　Manually facilitates trade order processing when required.

　　Ensures that trades are executed and confirmed in accordance with organizational policies and procedures.

　　Facilitates the price adjustment and trade correction process.

　　Ensures trades are confirmed and researches and resolves unconfirmed trades.

　　Reviews trade problem, analyzes and interprets data and determines appropriate corrective action.

　　Contacts internal and external customers to resolve trading problems.

　　Maintains currency in trading policies and procedures.

　　Provides trading support to financial advisors and responds to inquiries regarding fund suitability, products and services.

　　Establishes and maintains periodic orders. Resolves periodic order issues, cancels and corrects as needed.

　　Ensures trades are receiving appropriate breakpoints/sales charges.

　　Reviews, uploads and researches rejects on bulk trades for discretionary accounts, works with advisor to reprocess as needed.

　　Coordinates and processes share class conversions, works with both internal and external departments and funds companies to ensure successful conversions.

　　Ensures that all the varied and complex fund family rules and procedures are adhered to, and that the firm's regulatory obligations are met.

　　Processes various trade related reports and utilizes tools including trade related databases and 3rd party applications.

　　Researches and corrects Asset Management Services portfolio rebalance issues.

　　Provides Inbox support.

　　Performs other duties and responsibilities as assigned.

　　Qualifications

　　Knowledge, Skills, and Abilities:

　　Knowledge of:

　　Intermediate investment concepts, practices, procedures and industry regulations related to Mutual Fund trading activities.

　　Principles and practices of customer relations and communications.

　　Accounting principles.

　　Front-end system used in assigned functional area and its relationship with account history.

　　Excel, Word, Outlook and other applications as needed.

　　Skill in:

　　Identifying financial events that affect orders.

　　Reconciling and correcting transactions.

　　Updating and maintaining information systems.

　　Handling a high volume workload, phone calls and various other requests within specified timeframes.

　　Operating standard office equipment and using required software applications, sufficient to create documents, spreadsheets, and business correspondence.

　　Ability to:

　　Work under pressure on multiple tasks concurrently and meet deadlines in a fast-paced work environment with frequent interruptions and changing priorities.

　　Read, interpret, analyze and apply transaction information.

　　Analyze and solve problems.

　　Communicate effectively, both orally and in writing with associates, and internal and external customers.

　　Work independently with limited direction as well as collaboratively within a team environment.

　　Handle stressful situations and provide a high level of customer service in a calm and professional manner.

　　Interpret and apply policies and identify and recommend changes as appropriate.

　　Establish and maintain effective working relationships at all levels of the organization.

　　Perform basic/intermediate levels of research.

　　Educational/Previous Experience Requirements:

　　Associate’s Degree (A.A.) and/or a minimum of three (3) to five (5) years of experience in the financial services industry.or

　　Any equivalent combination of education, experience and/or training approved by Human Resources.Licenses/Certifications:

　　None required.Job: Operations

　　Primary Location: US-TN-Memphis-Memphis

　　Other Locations: US-MI-Southfield-Southfield

　　Organization Operations & Administration

　　Schedule Full-time

　　Job Shift Day Job

　　Travel No

　　Req ID: 2400227