The Role

　　The Senior Technical Trainer educates our clients on solutions built in the Fusion Framework®, which leverages the Force.com cloud platform. The goal of this role is to contribute to the development of people’s technical knowledge and skills to increase solution usage and adoption. You must be enthusiastic, high energy, and able to explain complex topics in a clear and interesting way.

　　Develop training schedules and design agendas

　　Prepare comprehensive training materials, including but not limited to presentations and workbooks, to facilitate effective learning and knowledge retention

　　Execute virtual and occasional in-person training sessions, catering to both individuals and groups

　　Ensure the quality and consistency of training courses

　　Compile data related to completed classes, attendance, and any issues that arise

　　Analyze survey data to assess the effectiveness of training programs and identify areas for improvement. Use insights gained from the evaluation to make necessary enhancements and adjustments to enhance course quality

　　Scope custom training requests from clients and partners

　　Knowledge, Skills, and Abilities

　　Knowledge of current training methodologies and tools for adult learners

　　Strong functional and technical understanding of Cloud Computing concepts and SaaS platforms

　　Strong communication and interpersonal skills

　　Excellent organizational and time-management skills

　　Ability to be a self-starter, working independently and as part of a team

　　Ability to work comfortably in a fast-paced, ambiguous, dynamic environment

　　Ability to translate training requirements into curriculum and delivery methodology

　　Salesforce.com or Force.com experience preferred

　　Qualifications (Education and Certifications)

　　Bachelor’s degree or 4-5 years of equivalent experience

　　Salesforce.com certifications preferred

　　Milestones for the First Six Months

　　In one month, you’ll:

　　Develop a high level of proficiency in Fusion's Learning Management System (LMS) and other learning platforms

　　Manage licenses for the LMS and other platforms

　　Generate and analyze reports as needed

　　Participate in technical salesforce and fusion framework trainings

　　In three months, you’ll:

　　Observe and learn from technical trainers by shadowing their training sessions

　　Facilitate exams and maintain records of training attendance

　　Co-facilitating training sessions under the guidance of a mentor

　　Demonstrate proficiency with salesforce and fusion framework topics

　　In six months, you’ll:

　　Independently facilitate more advanced topics

　　Attend advanced technical training

　　Collaborate with clients and partners to understand training needs and assist in developing related curriculum

　　Disclaimers

　　This position may be performed remotely anywhere within the United States except for the states of New York, California, and Colorado.

　　Fusion is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, age, pregnancy, military service or discharge status, genetic information, sex, sexual orientation, gender identity, or national origin. Nothing in this job posting should be construed as an offer or guarantee of employment