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Senior Technical Trainer
Senior Technical Trainer-March 2024
US
Mar 28, 2026
About Senior Technical Trainer

  The Role

  The Senior Technical Trainer educates our clients on solutions built in the Fusion Framework®, which leverages the Force.com cloud platform. The goal of this role is to contribute to the development of people’s technical knowledge and skills to increase solution usage and adoption. You must be enthusiastic, high energy, and able to explain complex topics in a clear and interesting way.

  Develop training schedules and design agendas

  Prepare comprehensive training materials, including but not limited to presentations and workbooks, to facilitate effective learning and knowledge retention

  Execute virtual and occasional in-person training sessions, catering to both individuals and groups

  Ensure the quality and consistency of training courses

  Compile data related to completed classes, attendance, and any issues that arise

  Analyze survey data to assess the effectiveness of training programs and identify areas for improvement. Use insights gained from the evaluation to make necessary enhancements and adjustments to enhance course quality

  Scope custom training requests from clients and partners

  Knowledge, Skills, and Abilities

  Knowledge of current training methodologies and tools for adult learners

  Strong functional and technical understanding of Cloud Computing concepts and SaaS platforms

  Strong communication and interpersonal skills

  Excellent organizational and time-management skills

  Ability to be a self-starter, working independently and as part of a team

  Ability to work comfortably in a fast-paced, ambiguous, dynamic environment

  Ability to translate training requirements into curriculum and delivery methodology

  Salesforce.com or Force.com experience preferred

  Qualifications (Education and Certifications)

  Bachelor’s degree or 4-5 years of equivalent experience

  Salesforce.com certifications preferred

  Milestones for the First Six Months

  In one month, you’ll:

  Develop a high level of proficiency in Fusion's Learning Management System (LMS) and other learning platforms

  Manage licenses for the LMS and other platforms

  Generate and analyze reports as needed

  Participate in technical salesforce and fusion framework trainings

  In three months, you’ll:

  Observe and learn from technical trainers by shadowing their training sessions

  Facilitate exams and maintain records of training attendance

  Co-facilitating training sessions under the guidance of a mentor

  Demonstrate proficiency with salesforce and fusion framework topics

  In six months, you’ll:

  Independently facilitate more advanced topics

  Attend advanced technical training

  Collaborate with clients and partners to understand training needs and assist in developing related curriculum

  Disclaimers

  This position may be performed remotely anywhere within the United States except for the states of New York, California, and Colorado.

  Fusion is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, age, pregnancy, military service or discharge status, genetic information, sex, sexual orientation, gender identity, or national origin. Nothing in this job posting should be construed as an offer or guarantee of employment

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