Hi, I'm Juhi Banerjee, your Recruiter and guide to joining CSG! We areexcited to learn more about you and your unique background.

The Senior Technical Analyst monitors and meets service-level agreements.Installs turnover components or projects into production or testenvironment, utilizing approved standards and methodologies. Provides backupand recovery for cycle, online problems, and business resumption.Optimizes running of production or test systems by enhancing JCL and/orsystem products.

We are looking for a Senior Technical Analyst who will:Implement components of product turnover and/or releases into batch cycles.Perform maintenance on JCL and software libraries.Run and monitor batch processing cycles.Execute customer requests for service.Performs problem resolution and recovery.Frequent contact with developers to review turnover requests, discusschanges to JCL, control cards and job scheduling, resolve problemsituations, and notify of request completion. Regular contact with projectmanagers to discuss project implementation scheduling concerns. Regularcontact with other CSG employees to review and discuss information on customerrequests for service.Is this opportunity right for you? We are looking for candidates with:Associate's degree (A.A.) in Computer Science, related field, orequivalent experienceProficiency in English in a business environment5 years of experience with PC related software.Elementary knowledge of batch cycle support, abend recovery, escalationprocedures and job restarts.Understanding of CSG batch cycle processing and online environments.Understanding of environment concatenation strategies.Elementary skills in the utilization of JCL, CA-7 scheduling tool,ROSCOE, TSO, VSAM, and utilities.Ability to take initiative, prioritize work assignments and respondeffectively to priority changes.Attention to detail.Ability to work with diverse departments and staff with varying levels oftechnical knowledge.Verbal and written communication skills.Ability to acquire problem recognition and resolution skills.Ability to provide support 24 hours per day, seven days per week whenassigned on-call responsibilities.Ability to use a personal computer. Proficiency with other Microsoft Officeapplications.

PreferredThe incumbent is challenged to ensure technician-initiated requests areimplemented into the appropriate job in the batch cycle and CA-7 is scheduledefficiently. The incumbent is challenged to understand multiple levels of fileconcatenations when environments are joined together. The incumbent ischallenged to recognize and communicate solutions to improve the efficiencyand economy of batch cycles, data transfer and manipulation processes, andother TSG activities.

Our Guiding Principles:

Impact

Always help and empower others, whether they're colleagues or customers.When our employees set their minds to something, great things happen.

Integrity

Do what's right for our customers and our people while being authentic. Wetreat everyone with trust and respect-that's just who we are.

Inspiration

Be bold in the way you think and passionate about the work you do. Test outinnovative ideas without the fear of failure.

CSGer Perks Benefits:Work from Home, in-office, or hybrid.Paid Vacation, 2 days of Volunteer Time Off per Year, and Holiday Time OffImmediately vested 5.5% 401(k) matchAnd so much more!View More Benefits

If you would like to be considered for employment opportunities with CSG andneed special assistance due to a disability or accommodation for a disabilitythroughout any aspect of the application process, please call us at +1(402) 431-7440 or email us at [email protected]. CSG providesaccommodations for persons with disabilities in employment, including duringthe hiring process and any interview and/or testing processes.

Our Story

CSG empowers compa ies to build unforgettable experiences, making it easierfor people and businesses to connect with, use, and pay for the servicesthey value most. For over 40 years, CSG's technologies and people havehelped some of the world's most recognizable brands solve their toughestbusiness challenges and evolve to meet the demands of today's digital economy.

By channeling the power of all, we make ordinary customer and employeeexperiences extraordinary. Our people [CSGers] are fearlessly committedand connected, high on integrity and low on ego, making us the easiestcompany to do business with and the best place to work. We power a culture ofintegrity, innovation, and impact across our locations, representing themost authentic version of ourselves to build a better future together.That's just who we are. Learn more about CSG Inclusion Impact here.