Why customer service at Stryker?

　　Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need

　　We are proud to be named one of the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.com

　　Who We Want:

　　Talent developers. Growth-oriented managers who recruit and hire top-performing talent and prioritize the development of their team members

　　Goal-oriented orchestrators. People who can effectively coordinate and focus the work of skilled employees toward an important goal, prioritizing the right activities that lead to success.

　　Effective communicators. People who can interpret information clearly and accurately to concisely communicate results and recommendations to stakeholders, senior management, and their teams.

　　Anayltical thinkers. People who can interpret data and utilize tools to tell a story and build better efficiencies.

　　What You Will Do:

　　As a Depot Support Sr. Technical Supervisor, you will help the Instrument Business division by ensuring that customers and sales representatives receive world class support by handling a variety of customer and technical support functions.

　　In this role, you will come to the office 4 days per week and manage two teams of talented service agents.

　　You will:

　　Independently Lead our email and asset recovery teams to deliver best in class service to ensure regulatory expectations are met with all interactions.

　　Will direct the success of assigned teams by managing people, equipment and workload/capacity to meet customer needs.

　　Plans, organizes, and sets goals to best utilize personnel to achieve long and short-term goals.

　　Recruit, coach, develop, and engage top talent. Will direct and support team members in training and compliance to training, continued product knowledge growth, and all aspects of improved team productivity.

　　Work daily with escalated customer complaints to solve for the immediate needs of the customer.

　　Collaborate with Depot, Shipping and ProCare teams to ensure the service order to shipment process is efficient and supports the customer’s needs.

　　Collect and trend business critical data and work cohesively with the team to modify processes and/or procedures to improve business processes, business performance, and customer experience.

　　Deliver on timely submission of required business reports.

　　Analyze business data, identifying and detailing trends and variances.

　　What You Will Need:

　　Bachelor’s degree required or additional 6 years equivalent work experience

　　4+ years of relatable experience is required.

　　2+ of Customer service or call center experience preferred.

　　2+ years of leadership experience preferred.

　　Experience with SAP, Salesforce, MS Office applications preferred.

　　Six Sigma Certification preferred

　　About Stryker

　　Our benefits:

　　12 paid holidays annually

　　Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program.

　　Financial benefits include Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance.

　　For a more detailed overview of our benefits or time off, please follow this link to learn more: US Stryker employee benefits (https://cdn-static.findly.com/wp-content/uploads/sites/1427/2023/09/20143933/US-Stryker-Employee-benefits.pdf)

　　About Stryker

　　Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 130 million patients annually. More information is available at stryker.com. (http:)

　　Know someone at Stryker?

　　Be sure to have them submit you as a referral prior to applying for this position. Learn more about our employee referral program on our referral page (https://careers.stryker.com/referrals/)

　　Stryker is driven to work together with our customers to make healthcare better. Employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required, depending on customer requirements, to obtain various vaccinations as an essential function of their role.

　　Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.