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　　Job Category

　　Customer Success

　　Job Details

　　About Salesforce

　　We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.

　　About Salesforce

　　We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.

　　The Senior Success Manager leverages deep business, industry and product knowledge to partner with customers and guide them to accelerate business value and return from their investment with Salesforce. In this role, the Senior Success Manager will specialize in one or more line of businesses, a specific cloud (Tableau, in this position) or industry to speak the customer language and ensure customer value realization. They are aligned at key stakeholder level, building and fostering strong relationships to help customers progress on their digital journey. Success Managers are working directly with customers that can vary in their market segment, size, solution complexity and life cycle, depending on the customers needs. The ideal Success Manager, will possess both a Cloud specialization (Tableau, in this position) and industry skills that enables them to speak the customer language.

　　Responsibilities:

　　Leverage our Customer Success Methodology and partner with customers stakeholders to understand their goals, assess their capabilities and provide recommendations to help them accelerate achievement of their business and technology objectivesDevelop an understanding and knowledge of customer's Salesforce implementation and evangelize the capabilities of Salesforce across all of our CloudsGuide a customer on org strategy, governance and change management best practices based on customer needsCan demonstrate hands-on Salesforce product knowledge by applying platform features and functions to customer business priorities and roadmapProactively identify risks to the customer achieving their stated business goals and work with the account team to build a risk mitigation planProduce and execute a comprehensive adoption path showing the current state, target future state with timeline, and an underlying enablement PlanDeliver business value and innovation to a customer's business by understanding our customers' key business challenges and potential for growthBuild and foster executive-level relationships with the customer's IT and business executive leadership, sponsors and decision makers to solidify our partnership and commitment to the customer business and IT sponsors & stakeholdersWorking collaboratively with the account team and Salesforce Execs, effectively network within accounts from the Executive-Level down, in order to help customers achieve their objectivesWhen appropriate, recommend additional Salesforce services and advisory experts needed to drive successProactively communicates technical product changes, degradations, outages, end of life and other relevant updates

　　Qualifications & Skills:

　　Experienced professional with 7+ years relevant industry expertiseIn-depth knowledge in one or more line of businesses (LoB) - a specific cloud (Tableau, in this position) or industryStrong consulting skills and proven results working as a Trusted Advisor to drive business value for customersAbility to drive effective and influencing conversations at the C-level; facilitate difficult discussions and adept at handling objectionsStrong knowledge of Salesforce product and platform features, capabilities, and best use is highly desiredAble to articulate the importance and value of Governance to Business and IT executivesGood understanding of enterprise architecture principles strongly preferredAbility to quickly grasp and distinctly explain technological and business concepts

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