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　　Job Category

　　Customer Success

　　Job Details

　　About Salesforce

　　We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.

　　The role of the Success Guide will be responsible for helping to grow customers' value and improve adoption at scale. The Success Guide will engage with customers across all account segments, delivering 1: many programs and 1:1 success guidance to Salesforce customers. They will partner with Support, Success Managers, and Sales. Success Guides play a crucial role in providing the right recommendation at the right time, enabling customer value realization at scale.

　　The ideal candidate is organized, agile, and passionate about Customer Success. They have excellent presentation and communication skills in both a 1:1 and group setting. Using their product knowledge they deliver value to both customers and internal teams.

　　Responsibilities

　　Deliver 1:1, 1:Many, & support engagementsAction Best Practice InsightProduct EducationTechnical AdviceAdoption GuidanceAccelerate Feature / Cloud AdoptionManage Consultative Engagements with CustomersDrive Guided Success EngagementsSupport Success Teams

　　Required Qualifications & Skills

　　Engineering degree preferredOverall 5 years+ of experience with a minimum of 3 years of relevant work experience in one or more Salesforce products including Marketing Cloud Engagement, Marketing Cloud Account Engagement (Pardot), Marketing Cloud Intelligence (MCI), Marketing Cloud Personalisation (MCP) etc.Marketing Cloud Consultant OR Marketing Cloud Account Engagement Consultant Certified

　　Preferred Qualifications & Skills

　　Working knowledge of the overall Salesforce Marketing platform suite and applicationsProven success leading customer-facing presentations and engagementsAble to handle objections, prioritize customer issues, and collaborate with manager and colleagues to effectively drive resolutionProven ability to manage time and prioritize activities while performing effectively under pressureWorked as a business analyst OR functional product consultation roleUnderstanding of business analysis, change management, user adoption, release management, and governanceAbility to research, document, and prioritize customer issues, leveraging internal tools and escalating to relevant teams as necessary

　　Soft Skills

　　COMPOSURE: Strong customer-facing communication and interpersonal skills with the ability to support complex engagementsEXPERTISE: Working knowledge of industry best practices and implementation experience of the Salesforce product suiteLEARNER: Has a passion for continued education in new technologies and complex business and technical conceptsPASSION: Passionate about Customer Success and a great listenerCULTURE: Embodies inclusive culture and a team player that everyone enjoys working withTRUST: Ability to earn the trust of the customer and live the company's core values

　　INDIA ONLY

　　We operate 24x7 which can involve working during one of the below shifts determined as per business need and also have a non-standard work week(Ex: Tue-Sat, Wed-Sun).

　　While we have 5 days a work week, it is not necessary that the weekend is Saturday and Sunday. You may get your weekly off on any day of the week (Mon/Tue, Thu/Fri)

　　AMER hours (Eastern Standard Time - 5.30 PM IST or Pacific Standard Time - 8:30 PM IST onwards)

　　EMEA hours - 12:30 PM IST onwards

　　APAC hours - 5.30 AM IST onwards

　　Accommodations

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　　Posting Statement

　　At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

　　Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

　　Salesforce welcomes all.