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Senior Services Project Manager
Senior Services Project Manager-October 2024
Hyderabad
Oct 29, 2025
ABOUT CORNERSTONE ONDEMAND
Recruiting and retaining quality candidates is vitally important to successful businesses the world over, which is why Cornerstone OnDemand is dedicated to providing outstanding talent management to o
1,001 - 5,000 employees
Financial Services, Technology
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About Senior Services Project Manager

  Role Overview: As a SeniorProject Manager in our Services Team, you will lead the delivery andimplementation of the Cornerstone OnDemand suite of products. You will work with some of the world's toporganizations across a broad range of industries including federal/government/publicsector, manufacturing, financial services, and healthcare. You will collaborateclosely with cross-functional teams, clients, and stakeholders to deliverprojects on time, within scope, and to the highest quality standards.

  In This Role You Will:

  Manage multiple end-to-end complex implementations of Cornerstone software solutions for clients, often with multiple sub-projects or workstreams, ensuring alignment with project goals and timelines.Develop and manage project portfolios.Establish and keep strong customer relationships at senior levels. Create and keep a stakeholder map in the customer engagement process.Work closely with clients to gather requirements, define project scope, and develop detailed project plans.Collaborate with internal teams, including technical consultants, product specialists, and support teams, to ensure seamless project execution.Manage project risks and issues, and proactively find solutions to overcome challenges.Implement advanced risk management strategies and give guidance on risk assessments.Give regular project updates to clients and internal stakeholders, ensuring clear communication and transparency throughout the implementation process.Monitor project progress, track milestones, and manage project budgets ensuring projects are delivered on-time, within scope and budget.Book and use resources to ensure successful project completion.Perform regular project reviews to evaluate project effectiveness and find areas for improvement. Escalate to management promptly when needed, to garner more support.Contribute to continuous process improvement initiatives by finding gaps in process and recommending solutions.Conduct post Go Live project reviews and document lessons learned.Work on internal projects to improve operational efficiency.Drive strategic alignment of projects with organizational goals.Lead high-impact, cross-functional initiatives.Mentor and coach junior and mid-level project managers, offering support, knowledge sharing, and best practices.Request and take part in the Sales to Services Handover Meeting.Facilitate and chair the Services to CSM/Support Handover Meeting.

  You've Got What It Takes If You Have:

  Bachelor's degree in Business, Information Technology, or a related field.Proven experience (5-7 years) in project management and software implementation, preferably with Cornerstone OnDemand or similar HCM platforms.PMP (Project Management Professional), PMI-ACP, or similar project management certificationSolid understanding of project management methodologies and best practices.Excellent communication (written and oral), interpersonal, and negotiation skills.Strong leadership and team management abilities.Ability to thrive in a fast-paced, dynamic environment.Problem-solving mindset with the ability to navigate complex challenges.Detail-oriented approach to project planning, execution, and documentation.High Proficiency in project management tools and software (MS Project).Willingness to travel to client sites as needed.

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