Who we're looking for

　　Are you interested in joining an innovative, global Security team for a leading SaaS that powers billions of conversations with over 100.000 brands that people know and love? Zendesk is seeking a Senior Security Analyst with excellent communication skills to bridge the gap between our customers and our internal Security, Sales, Legal, and Product teams. We are looking for someone who can master a highly technical craft while simultaneously demonstrating compassion, friendliness, and an unwavering willingness to go the extra mile: an individual who combines technical expertise with a positive attitude. The realms of security and SaaS are fast-paced, necessitating a self-motivated individual who can stay current with evolving security trends, technology, controls, and the expanding Zendesk product suite.

　　What you'll be doing

　　As the public face of our team and potentially Zendesk, you should be approachable and inspiring. A solid understanding of foundational information security concepts is essential, along with exceptional written and oral communication skills. Your role will involve conveying complex ideas to a wide variety of audiences across multiple modes-written, oral, and visual (through diagrams and whiteboards). This will be a hybrid role, with a mix of remote and in-office work, subject to local legal requirements.

　　What you bring to the role

　　Manage customer risk assessments and complete security questionnaires.Develop a comprehensive understanding of our knowledge base, Security Policies, SOC2, ISO 27001 controls and public-facing documentation.Work on project based deliverables and industry third party risk assessments (CAIQ, SIG, VSA).Update the knowledge base and runbooks to ensure alignment with process or product updates.Act as a trusted voice during customer meetings and sales engagements, addressing platform security.Redline security exhibits, Data Processing Agreements (DPA's), and Main Services Agreements (MSA's).

　　Basic Qualifications:

　　A minimum of 5 years experience in a security or similar technical role, with knowledge and practice spanning multiple information security domains.Proven track record in orchestrating business initiatives that align with security technical strategies.Excellent communication skills, including the ability to explain technical concepts clearly and effectively to customers.Familiarity with SaaS multi-tenant and cloud environments (AWS and/or Azure, GCP).Relevant security certifications, such as Security+, CISSP, CISA, CCNA, CCSK, GSE, are preferred.Familiarity with at least two or more of the following frameworks: PCI-DSS, SOC 2, HIPAA, ISO 27001, FedRAMP, GDPR etc.

　　#LI-NG4

　　Please note that anyone hired into this position must be physically located in and plan to work from Mexico City (CDMX) or Mexico State (Estado de Mexico).

　　The intelligent heart of customer experience

　　Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences-and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.

　　Zendesk is an equal opportunity employer, and were proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

　　Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.