Description

　　At Amazon Worldwide Returns & ReCommerce (WWR&R), we aspire to zero: zero cost of returns, zero waste, zero defects, and zero carbon footprint. We are an agile, innovative organization dedicated to ‘making zero happen’ to benefit our customers, company, and environment. We are constantly innovating to create long-term value at Amazon by investing in the future and focusing on the planet, not just on the bottom line. WWR&R includes business, product, program, operational, data, and software engineering teams, who together manage the lifecycle of returned and damaged products.

　　WWR&R sets aggressive goals to reduce the cost of Reverse Logistics (ReLo) through innovative solutions spanning science and technology. Our team looks to disrupt the status quo, where all returned units are physically processed by associates. . As a Senior Program Manager you will create and implement the program strategy to operationally scale these cost optimization initiatives. You you will be responsible for establishing KPIs to measure operational performance, identifying and unblocking operational constraints, and increasing product eligibility for these programs. You will work closely with Product Managers, Transportation partners, ReLo Operations partners, Retail partners, Liquidators, Repair Vendors, and Charities.

　　Key job responsibilities

　　Develop and deliver the strategy for scaling Reverse Logistics (ReLo) cost optimization initiatives and socialize the strategy with leadership

　　Collaborate with stakeholders to establish and measure KPIs to track operational success of the programs, and then build mechanisms to monitor, deep dive, and report on the KPIs in business reviews

　　Increase volume flow by root causing and removing eligibility blockers, while gaining approval to do so with partner teams

　　Create financial models to complete cost/benefit analyses of moving forward with your operational plan

　　Work alongside product managers, operations, and tech teams by sharing data and metrics, feedback, specifications, and technical analysis to fully define design requirements for new products and features

　　A day in the life

　　We are open to hiring candidates to work out of one of the following locations:

　　Bellevue, WA, USA

　　Basic Qualifications

　　5+ years of program or project management experience

　　Experience using data and metrics to determine and drive improvements

　　Experience owning program strategy, end to end delivery, and communicating results to senior leadership

　　Experience working cross functionally with tech and non-tech teams

　　High proficiency user of Microsoft Office products like Excel and Word and demonstrated experience using data visualization software and SQL

　　KPI development and ownership

　　Experience with business analysis, measuring the success of a complex business process, and proposing new business opportunities based on data

　　Experience developing and communicating goals and strategies across multiple leadership levels, and facets of an organization

　　Preferred Qualifications

　　2+ years of driving process improvements experience

　　Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

　　2+ years of owning program strategy, end to end delivery, and communicating results to senior leadership experience

　　Experience in reverse logistics or supply chain

　　Strong critical thinking, analytical, oral and written communication skills

　　Demonstrated ability to solve ambiguous and complex problems in a tight schedule environment

　　Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

　　Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $92,500/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.