Global Specialty Fulfillment is looking for a Sr. Program Manager with a delivery record and proven project management experience to own and execute strategic, cross-functional operations and technology projects for our faster than Same Day operations. Robust understanding of fulfillment operations including under-the-roof processes, inventory flows, constrained FC assets (capacity and labor), quality, and long term roadmaps will help develop new innovations. This role will play a critical role in optimizing the current work-flows to ensure maximum throughput within the current constraints, while eliminating quality and cost defects. It requires a high-level of ownership over the end-to-end process, the ability to think outside of the box, willingness to disrupt the current processes to create a new process, the ability to design sustainable solutions and influence stakeholders. This role requires scoping large ambiguous projects, managing to project timelines, and communicating to senior management on status, risks, and process/product changes. Cross-team coordination, project management and executive presentation skills are essential.This role can be located in Seattle or Nashville.Key job responsibilities- Driving innovation that improves the under-the-roof processes and continuously removes cost from our fulfillment and delivery network- Partnering with cross-functional teams to plan, organize, execute, and standardize complex projects to achieve 2023 variable cost and quality goals- Gathering and analyzing data across fulfillment and delivery functions to establish global standards for operations and other cross functional teams- Analyzing and solving operational barriers with a focus on understanding root causes and driving forward opportunities- Developing Amazon best practices for internal operations- Leveraging analytics to support the future state of the businessThe Sr. Program Manager will also demonstrate:- Confidence operating in a highly ambiguous and iterative business space- High attention to detail including proven ability to manage multiple, competing priorities simultaneously- Willingness to challenge and influence big leaders- Ability to think strategically and execute methodically- Ability to work in a fast-paced environment where continuous innovation is desired- Demonstrated analytical and quantitative skills and ability to use hard data and metrics to back up assumptions and develop business cases- Ability to clearly communicate data insights to othersWe are open to hiring candidates to work out of one of the following locations:Nashville, TN, USA | Seattle, WA, USA- 4+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- 2+ years of driving process improvements experience- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field- 5+ years of Program or Project Management experience or equivalent experience in warehouse operationsOur compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $92,500/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee