Description

　　The Amazon Web Services Professional Services (AWS ProServe) ASEAN organization is looking for Senior Engagement Managers (EM) to lead AWS consultants, partner and client teams in delivering complex IT transformation programs. EMs manage and deliver implementation of AWS cloud products and services that enable our customers to realize their business objectives.

　　AWS ProServe engage in a wide variety of projects for customers and partners, providing collective AWS customer experience, best practices, and technical skills for the Customer. Our team collaborates across the entire AWS organization to bring access to product, service, and training teams, to deliver the right solutions and drive feature innovations for our customers across all industries.

　　A Senior EM leads across the full customer lifecycle to realize the business outcomes of an IT transformation program, including: 1) pre-sales support in solutioning and deal shaping, 2) effort estimation and proposal build to ensure feasibility of implementation, 3) customer and partner management during program delivery, and 4) ownership of engagement outcomes and aligned to customer business outcomes.

　　Senior EM candidates come with hands-on experience planning and executing professional services programs. They possess deep knowledge of project management best practices and how to apply them in an effective yet pragmatic way across large, complex projects, including solid understanding of technology principles and services such as infrastructure, business applications, data management, security, application platforms and consumer-facing technology.

　　Key job responsibilities

　　Plan, organize, and manage all phases of a project lifecycle to ensure successful delivery. This includes developing and managing project governance plans, project schedules, team goals, defining success criteria, project milestones, and budgets.

　　Assist customers to envision strategic objectives and implement solutions with multiple business and technical interdependencies.

　　Own & lead multi-workstream engagements across technical implementation & people change management. Establish and execute strong control and governance that drives operational excellence. Operates effectively within a matrix organizational structure.

　　Take ownership of projects, understand the project’s business & technical objective & context. Manage effectively under pressure, prioritize tasks, and handle unexpected challenges. Foresee/ identify & manage issues, risks, decisions, and action items to meet deadlines.

　　Interface with various customer, partner and internal AWS stakeholders, from C-level executives to project-level resources, managing their expectation by leveraging his/her written and verbal communication skills.

　　Drives engagement to closure & achieve intended business objective navigating acceptance conditions, project constraints, contractual scope, financials, and timeline, showing business & financial acumen.

　　Look for ways to drive process efficiencies and effectiveness. Define and share EM best practices across teams. Understand principles of change management and transformation.

　　Act as a team player who effectively integrates, motivates and builds relationships.

　　About the team

　　Inclusive Team Culture

　　Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

　　Work/Life Balance

　　Our team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.

　　Mentorship & Career Growth

　　Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.

　　We are open to hiring candidates to work out of one of the following locations:

　　Bangkok, 10, THA

　　Basic Qualifications

　　Bachelor's Degree or equivalent experience in STEM.

　　Fluent in Thai and English.

　　10+ years’ experience working in an IT Professional Services or consulting organization supporting Fortune 500 companies across multiple industries.

　　6+ years’ Program Management/Engagement Management experience managing large complex integration enterprise level IT projects ($1+ million budget), including leading multiple teams comprises of own, partner, and customer resources to deliver a program with multiple and concurrent projects.

　　A minimum of 3 years working experience in ASEAN region, and ability to travel to customer locations in ASEAN as needed.

　　Has managed engagements using both Waterfall and Agile/Iterative methodologies, with 1 active project management certification (e.g., PMP, PMI, CSM, PRINCE2, etc.)

　　Experience in planning & managing project financials across the delivery lifecycle.

　　Understands the value proposition of the public cloud and has managed a cloud migration engagement (IaaS, PaaS, SaaS).

　　Excellent presentation, communication (oral & written), and relationship-building skills, across all levels of management. Has presented to C-level executives (CIO, CEO, CTO, CISO, etc.) as well as to technical subject matter experts.

　　Preferred Qualifications

　　PMP-ACP Certification or Scrum Master Certification.

　　Led Agile teams as a ScrumMaster using the Scrum methodology across multiple concurrent projects/customers, with deep knowledge of Agile and Scaled program management best practices and how to pragmatically apply across large, complex projects with large enterprises.

　　AWS Experience and Certifications.

　　Proven track record of increasing a project impact, both in scope and complexity, through amendments / up-scopes.

　　Competency in Microsoft Office suite, Agile and Project Management toolsets (JIRA, Confluence, Rally, VersionOne and / or MS Project).