Description

　　Are you interested in being part of a fast-paced technology company offering the next generation of online payment systems and services? Amazon.com, a Fortune 500 company, is the global leader in e-commerce and the Payment Services Division is looking for a motivated program manager to join APAC Payment team in Beijing, China.

　　At Amazon APAC Payments, we aspire to provide the world’s best-in-class customer experience, product solutions to our customers. In China We own the end-to-end payment experience for China customer and focus on the payment methods coverage, payment CX improvement, and cross border payment solutions.

　　We seek an innovative, customer-centric, and results-driven individual to join our Amazon team as a Program Manager. This candidate will be responsible for running the Amazon Payment product and programs for China business, driving the payment experience improvement and evolution for both individual customers and sellers, managing the relationship with payment partners, and payment compliance management.

　　Key job responsibilities

　　Drive the payment experience evolution by delivering new payment product to customer

　　Identify payment experience gap and initiate projects to improve

　　Manage relationship with payment partners to maintain and improve payment performance, reduce cost of payment

　　Cooperate with business team and payment partners to launch payment marketing programs

　　Monitor payment related regulation/policy trend and change, work closely and pro-actively with internal stakeholders, such as Legal/Public Policy/Compliance, and external partners to manage the compliance requirement and risk

　　Work with payment operation team and Tech team to solve payment issues

　　We are open to hiring candidates to work out of one of the following locations:

　　Beijing, 11, CHN

　　Basic Qualifications

　　6+ years of program or project management experience

　　Experience using data and metrics to determine and drive improvements

　　Experience owning program strategy, end to end delivery, and communicating results to senior leadership

　　Strong stakeholder management skills to effectively work with a variety of stakeholders and leadership, both internal and externalStrong analytical skills: ability to use data and metrics to drive performanceDemonstrated ability to operate both strategically and tactically, with a high degree of organization and ability to manage multiple prioritiesA motivated self-starter who can work independently in a fast paced, ambiguous environment with limited supervisionDemonstrated ability to identify and solve ambiguous and highly complex problems. In particular, identifying customer needs and developing/executing action plansA fast learner who is able to quickly learn the business and think strategically about emerging needs and opportunitiesExcellent written and verbal communication skills in both Chinese and English

　　Preferred Qualifications

　　2+ years of driving process improvements experience

　　Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

　　Payments industry knowledge preferredProject Management experience preferredOnline/technology experience preferredBackground in cross-border e-commerce