Overview

　　Are you aSenior Program Analystwho would like to have a positive impact for millions of people? If so, we may have an opportunity for you!

　　TISTAassociates enjoy above Industry Healthcare Benefits, Remote Working Options, Paid Time Off, Training/Certification opportunities, Healthcare Savings Account & Flexible Savings Account, Paid Life Insurance, Short-term & Long-term Disability, 401K Match, Tuition Reimbursement, Employee Assistance Program, Paid Holidays, Military Leave, and much more!

　　Responsibilities

　　Provide accountability for the leadership and maintenance of the CMDB

　　Make key IT stakeholders responsible for the direction by owning the CMDB jointly and Conducting Training and coaching

　　Ensure the team acts as liaisons for Change Control Program for customers

　　Track lifecycle and status of their of CIs via ITSM tool workspaces

　　Responsible for ensuring the onboarding team completes follow-on activities with Discovery and Service Mapping teams for operationalization of Services

　　Responsible for ensuring team attends scrum meetings where status is reported for onboarding tasks related to operationalization of Services, which includes reporting for Objectives and Key Results (OKRs) measuring progress of CMDB Operationalization project

　　Initial Point of Contact for establishing collaboration and engagement between the CMDB and Change Control Onboarding team and users, and other stakeholders on any additional needs to achieve operationalization of the Services and CIs owned by customers, meeting the criteria for an Operationalized Service onboarded into the CMDB and leveraged for ITSM process activities

　　Serves as Onboarding Team Lead, liaising with Product and Service stakeholders which may include senior management, partners, clients and technicians to ensure Services onboarded are properly prioritized and onboarding is completed

　　Qualifications

　　Must have experience with customer engagement

　　Ability to understand customer needs, and touchpoints

　　Must have organizational skills

　　Must have experience training individuals on new task and the ability to lead them thru the process

　　Must have experience with office 365, adobe, and design software to help produce training material

　　Experience with managing schedules and meeting deadlines

　　Experience in using IT Service Management Tools – e.g., ServiceNow or equivalent task management software

　　Preferred: ITIL Foundations certified

　　Preferred: Experience with ITSM processes of Change, Release, and Service Configuration Management aligned with Government requirements

　　Education:

　　Bachelor’s degree business, or related field and 10 years’ experience

　　Eight (8) years of additional relevant experience may be substituted for education (18 years total)

　　Clearance:

　　The ability to pass a Tier 2/Modest Background Investigation

　　Remote:

　　Remote, USA

　　Monday - Friday (8:00 AM - 4:30 PM EST)

　　Pay Range:

　　The pay for this position ranges from $47,240 to $69,500

　　The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, and location.

　　Also, certain positions are eligible for additional forms of compensation, such as bonuses.

　　TISTA associates are eligible to participate in our comprehensive benefits plan! More information can be found here: https://tistatech.com/working-at-tista/

　　TISTA Science and Technology Corporation,a CMMI Maturity Level 3 company, focuses on delivering information technology and professional services to Federal and State agencies. TISTA is recognized in 2019 by Inc. 5000 as one of the fastest-growing private companies in the US. TISTA is also a recipient of 2019 Top Veteran-Owned Companies by the Washington Business Journal. TISTA also received a 2018 Moxie Award in the GovCon category.

　　Here at TISTA Science and Technology, we value Veterans and encourage all to apply!

　　#thinktista #tistacares #tistavaluesvets

　　Employment Transparency:

　　TISTA is an Equal Opportunity/Affirmative Action Employer and embraces diversity in our employee population. It is the policy of TISTA to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or genetic information. TISTA will refrain from discharging, or otherwise discriminating against, employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants.

　　The EEO is the Law poster is available here, and the poster supplement is availablehere. (https://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf)

　　The Pay Transparency Policy is availablehere. (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf)

　　Tista is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation due to a disability for any part of the employment process, please send an e-mail [email protected] call (301) 968-3420 and let us know the nature of your request and your contact information.

　　TISTA is a federal contractor and is subject to the federal contractor COVID requirements under the new FAR/DFARS clauses and must comply with the incorporated Guidance.

　　If the candidate is hired to perform work on or in connection with one of TISTA’s federal contracts, TISTA is contractually obligated to ask the candidate to verify and show proof of vaccination status and the candidate will be required to comply with mask and social distancing requirements imposed by the FAR/DFARS as well as any additional requirements imposed by TISTA’s customers for any required onsite work.

　　Job ID2024-5091

　　Job LocationsUS-Remote-United States