Overview

　　Are you anSenior Program Analystwho would like to have a positive impact for millions of people? If so, we may have an opportunity for you!

　　TISTAassociates enjoy above Industry Healthcare Benefits, Remote Working Options, Paid Time Off, Training/Certification opportunities, Healthcare Savings Account & Flexible Savings Account, Paid Life Insurance, Short-term & Long-term Disability, 401K Match, Tuition Reimbursement, Employee Assistance Program, Paid Holidays, Military Leave, and much more!

　　Responsibilities

　　Develop or assists in the development of work plans, specifications, task sequencing, and to the extent where tasks may have to be performed concurrently

　　Monitor critical applications using application monitoring and dashboarding tools like ServiceNow, AppDynamics, Dynatrace and others

　　Monitors enterprise-wide application performance and create reports based on data analysis gathered from application behavior

　　Participates in all Major Incident Management and Root Cause Analysis calls and provides expert troubleshooting support as needed

　　Attend daily scrums to report status of assigned tasks and proactively take tasks

　　Willingness to learn new tools and self-starter on new projects by collaborating with users and stakeholders on any additional needs

　　Ability to prepare reports and documentation for teams SharePoint. Also help in preparing the presentations for client

　　Qualifications

　　Exceptional written and verbal communications skills

　　Extensive hands-on experience in troubleshooting complex technical issues with a distributed system environment. Proficiency in system architecture and cloud services

　　Demonstrate the ability to dissect intricate problems, employ critical thinking, and apply systematic approaches to isolate and resolve issues efficiently

　　Prefer to have Operational experience with Service Now, Solar Winds, Splunk, AppDynamics, and other IT monitoring tools

　　Enthusiasm for staying up to date with industry trends, emerging technologies, and best practices related to troubleshooting and event management

　　Must be customer service oriented and client first attitude

　　Education:

　　Bachelor’s degree in operations research, mathematics, computer science, cost accounting or related scientific or technical discipline and 5+ years’ work experience

　　Eight (8) years of additional relevant experience may be substituted for education (13 years total)

　　Clearance:

　　The ability to pass a Tier 1/Low Background Investigation

　　Location:

　　100% Remote, USA

　　Monday - Friday (8:00 AM - 5:00 PM EST Time)

　　Pay Range:

　　The pay for this position ranges from $47,240 to $69,500

　　The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, and location

　　Also, certain positions are eligible for additional forms of compensation, such as bonuses

　　TISTA associates are eligible to participate in our comprehensive benefits plan! More information can be found here:https://tistatech.com/working-at-tista/

　　TISTA Science and Technology Corporation,a CMMI Maturity Level 3 company, focuses on delivering information technology and professional services to Federal and State agencies. TISTA is recognized in 2019 by Inc. 5000 as one of the fastest-growing private companies in the US. TISTA is also a recipient of 2019 Top Veteran-Owned Companies by the Washington Business Journal. TISTA also received a 2018 Moxie Award in the GovCon category.

　　Here at TISTA Science and Technology, we value Veterans and encourage all to apply!

　　#thinktista #tistacares #tistavaluesvets

　　Employment Transparency:

　　TISTA is an Equal Opportunity/Affirmative Action Employer and embraces diversity in our employee population. It is the policy of TISTA to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or genetic information. TISTA will refrain from discharging, or otherwise discriminating against, employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants.

　　The EEO is the Law poster is available here, and the poster supplement is availablehere. (https://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf)

　　The Pay Transparency Policy is availablehere. (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf)

　　Tista is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation due to a disability for any part of the employment process, please send an e-mail [email protected] call (301) 968-3420 and let us know the nature of your request and your contact information.

　　TISTA is a federal contractor and is subject to the federal contractor COVID requirements under the new FAR/DFARS clauses and must comply with the incorporated Guidance.

　　If the candidate is hired to perform work on or in connection with one of TISTA’s federal contracts, TISTA is contractually obligated to ask the candidate to verify and show proof of vaccination status and the candidate will be required to comply with mask and social distancing requirements imposed by the FAR/DFARS as well as any additional requirements imposed by TISTA’s customers for any required onsite work.

　　Job ID2024-5100

　　Job LocationsUS-Remote-United States