At Zendesk, we build software that delivers the best customer experiences. Brands like Airbnb and Slack rely on our products to engage with customers. We obsess over delivering value through beautifully simple software and care deeply about the people who use our products: the customers, agents, and developers who make Zendesk what it is today. We pride ourselves on providing a powerful and open platform for extensibility across our suite of products. In a world where customer data is a huge enabler of customer experiences, Zendesk cares deeply about keeping that data private, safe and secure for our 170,000+ customers in 150+ countries.

　　Our customers trust us to keep their data safe, secure and private, and a key pillar of this is where, what and how we store that data. This role will lead the product strategy and execution for one of our top company priorities - Ensuring we offer key customer markets and segments the ability to store their data as required.

　　To achieve this you will drive adoption of our existing Data Locality offering by introducing a brand new user interface that enables activation and visibility. You will partner with teams across Zendesk to understand the solutions offered for their area, and propose areas where we should invest to close existing gaps. Finally, you will support a wide-sweeping project to expand our regional offering and achieve ambitious revenue goals.

　　These three pillars give you the opportunity to work on a high visibility, high impact area, partnering with a large number of teams to deliver value, and expanding our vision to support customer needs. As a result we are looking for an excellent communicator, in particular someone who is able to understand technical and legal concepts and relay them in a simple way, a collaborative operator, who is able to influence the business and other teams, and someone who is willing to dive in, ask questions and get stuff done.

　　Responsibilities

　　Conduct extensive customer research to understand customer needs across geographies and industriesPartner with our legal teams to understand Data Locality requirements across regions, build requirements and appropriately prioritize work to be completedPartner with Senior Director of Core Services, along with our GTM teams to understand our GTM regional expansion strategy and align the Data Locality roadmap with itWork closely with our Foundation teams to understand their roadmap and help them prioritize regions for pod buildsEducate teams across Zendesk to help them understand work required to comply with our Data Locality policies, and coordinate their efforts to integrate and execute on the work requiredDesign a Data Locality activation process that ensures a seamless experience for our external customers, and reduces risk by making our internal processes easy

　　Experience

　　3+ years of product management experience, ideally in B2B SaaS environmentsExperience in product management for platform services, including managing integrationsExcellent communication skills, and examples of working effectively across a broad range of communication stylesExperience working with multiple teams to execute on shared goalsA customer focus that allows you to gather insights and requirements, define product requirements and design and execute large programsAn understanding of technical domains, including compliance, legal and securityNice to have: Demonstrated experience executing on product development projects in a global, remote, digital-first environmentNice to have: Experience working with a wide variety of stakeholders

　　The Poland annualized base salary range for this position is zł226,000.00-zł340,000.00. Please note that while the salary range represents the minimum and maximum base salary rate for this position, the actual compensation offered will be based on job related capabilities, applicable experience, and other relevant factors. This position may also be eligible for bonus, benefits, or related incentives that will be communicated during the offer stage.

　　The intelligent heart of customer experience

　　Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences-and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.

　　Zendesk is an equal opportunity employer, and were proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

　　Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.