The Amazon Stores Learning and Development (ASLD) team's mission is to develop best-in-class Business and Product leaders across WW Stores through bar-raising training and learning programs that focus on functional skill development. In order to ensure that our content meets the ever-evolving needs of our Stores customers (Vendor Managers, Supply Chain Managers, Marketing Managers, Customer Success Managers, etc.), we are seeking a passionate Amazonian who can develop robust listening mechanisms to represent the Voice of Customer, measure and improve the accuracy and relevancy of our existing content against the latest needs of the business, and leverage experts across WW Stores to identify required training needs. Ultimately, this Senior Product Manager will own the end-to-end process of ensuring our learning content meets our high bar for quality, which impacts thousands of Amazonians across the WW Stores organization.Key job responsibilitiesAs the Senior Product Manager of Learning Quality, your primary responsibilities are:* Voice of the Customer: Build and implement a listening mechanism strategy that allows us to source insights at scale from the Stores business as it evolves. This strategy might include mechanisms such as needs assessments, surveys, interviews, and focus groups, but you'll determine the best approach based on the objective;* Dive Deep: Incorporate those insights into a process for measuring the accuracy and relevancy (Freshness) of our content catalog and identifying gaps or opportunities in that content, and inventing a technical solution to this monitoring;* Invent & Simplify: Develop an infrastructure of functional experts across Stores that will make specific content modifications based on your guidance and their expertise, and drive regular engagement across those experts;* Are Right, a Lot: Triage content changes by criticality and customer impact, and engage our internal Learning Experience Design (LXD) team to incorporate content changes into our eLearning modules and relaunch to customers;* Deliver Results: Own the ASLD Freshness goal and deliver regular updates to leadership.A day in the life* Constantly talk to your customers to understand the unique challenges they face in their roles, relating to tools and systems, business analysis, partner communication, cross-functional collaboration, and macro-level business environment;* Audit our existing content to gain an understanding of where our content might not reflect the latest challenges your customers are facing;* Explore opportunities with emerging technologies to listen to customer needs;* Highlight your key learnings, insights and actions to leadership via docs and related reporting;* Engage the appropriate SMEs to conduct module reviews;* Prioritize module updates with our Learning Experience Design team.About the teamThe Amazon Stores Learning and Development team's mission is to develop best-in-class Business and Product leaders across WW Stores. Our products and programs range from scalable eLearning trainings to instructor-led small-group workshops to reference guides and resources for on-the-job application. Our content-designed specifically for Stores-complements broader Amazon learning and development training. Our core "customers" are employees on category teams in WW Stores, but our training reaches beyond Stores to Amazonians across orgs and the globe.We are open to hiring candidates to work out of one of the following locations:Seattle, WA, USA- Bachelor's degree or equivalent- 2+ years of product or program management, product marketing, business development or technology experience- Knowledge of key customer experience metrics and methodology (e.g., NPS)- Strategic business writing, particularly relating to strategy development from highly ambiguous objectives- Experience working across functional teams and se