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　　Job Description

　　We're searching for a Senior Product Designer to make a significant impact in the health insurance industry. The ideal candidate is creative, experienced, and excels in UX and visual design. They should seamlessly navigate between tactical and strategic tasks. The right person has a track record of delivering excellent user experiences in complex settings and understands our business goals. As a Senior Product Designer, you'll collaborate closely with business stakeholders, prioritizing tasks based on value and crafting user-friendly experiences for members, agents, employers, and providers. Join us in shaping meaningful experiences in health insurance.

　　Responsibilities:

　　Enterprise Problem Solving:

　　Tackle complex problems within the enterprise context, understanding user needs, business goals, and technical constraints to deliver innovative and effective solutions.

　　Collaborate with cross-functional teams to identify challenges and devise user-centered design strategies that address enterprise-level complexities.

　　Identify pain points in existing enterprise workflows and propose design improvements that enhance productivity and user satisfaction.

　　User Experience Design:

　　Lead the end-to-end design process, from concept to implementation, ensuring a seamless and intuitive user experience.

　　Create wireframes, prototypes, and high-fidelity designs that align with business objectives while meeting the needs of diverse user groups within an enterprise environment.

　　Proactive Design Leadership and Cross-Functional Collaboration:

　　Proactively identify opportunities for improvement in existing products and processes, offering strategic insights and innovative solutions.

　　Collaborate with stakeholders to champion user-centered design principles and advocate for the importance of UX in achieving business goals.

　　Work closely with product managers, developers, and other stakeholders to ensure alignment between design and business objectives.

　　Effectively communicate design concepts and rationale to cross-functional teams, fostering a collaborative and inclusive design process.

　　Share best practices and foster a culture of design excellence through mentorship, participation in design critique, pair design and mentorship.

　　User Testing and Research:

　　Plan, conduct, and analyze user testing sessions to gather valuable insights and validate design decisions.

　　Utilize a range of research methods, including surveys, interviews, and usability studies, to inform and enhance the user experience.

　　Continuous Learning:

　　Stay abreast of industry trends, emerging technologies, and best practices in UX design and enterprise solutions.

　　Actively seek opportunities for professional development and share knowledge with the team.

　　Hiring Requirements

　　• Bachelor's degree or advanced degree (where required)

　　• 5+ years of experience in related field.

　　• In lieu of degree, 7+ years of experience in related field.

　　It's an exciting time to work at Blue Cross and Blue Shield of North Carolina (Blue Cross NC). Health care is changing, and we're leading the way. We offer more than health insurance our customers can count on. We’re committed to better health and better health care − in our communities and beyond. Our employees bring energy and creativity to the workplace, and it shows in our innovative approach to improving the health and well-being of North Carolinians.

　　Blue Cross NC is a fully taxed, not-for-profit North Carolina company with major operations centers in Durham and Winston-Salem. We employ more than 5,000 people who are passionate about health care, and we serve more than 4.3 million members.

　　Help us lead the charge for better health care by joining our award-winning team. Discover tremendous opportunities with us to do challenging and rewarding work. Opportunities that can lead you to a fulfilling career, work that can help others lead healthier, happier lives.

　　E-Verify

　　Our company uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit E-Verify Overview (https://www.e-verify.gov/employees/e-verify-overview) for English or Visión General de E-Verify (https://www.e-verify.gov/es/empleados/vision-general-de-e-verify) for Español.

　　Third Party Staffing Agencies

　　Blue Cross NC does not accept unsolicited resumes from any source other than directly from candidates. For the protection of all parties involved in the recruiting process, resumes will only be accepted from recruiters/agencies if a signed agreement is in place at the inception of the recruiting effort and authorized for a specific position. Unsolicited resumes sent to Blue Cross NC from recruiters/agencies do not constitute any type of relationship between the recruiter/agency and Blue Cross NC and do not obligate Blue Cross NC to pay fees if we hire from those resumes.