Job Summary:

　　Sr Product Designer, Enterprise, Design System

　　Location: London UK (hybrid)

　　Division: Global Enterprise Product Design

　　Contract Terms: 6 month Fixed Term Contract (paternity cover)

　　THE PRODUCT AND TEAM

　　Ticketmaster’s enterprise platform that enables creating and managing worldwide events. Many great details go into each event: from planning to sales, managing entry during the event and post event reports and analysis. As designers at Ticketmaster, we are responsible of ensuring this robust functionality stays simple and elegant. We design for a wide range of devices and roles that together bring amazing entertainment to fans. We bring delight into our clients and on-the-ground teams’ day to day tasks with our unique range of ticketing and event management solutions. While Ticketmaster’s product teams keep the user at the forefront of our solution design, we, the designers, are the specialists in research techniques, mapping and ideation workshops, building agile trials and closing the feedback loop.

　　THE ROLE

　　As Senior Product Designer for our Enterprise Design System you will create innovative, best-of-breed design system product for the next generation business-to-business Enterprise platform. Our Design System is connecting all our apps into a consistent, effective, and intuitive platform.

　　You will collaborate with fellow Product Designers, Product Managers & Engineering, as well as Ticketmaster Brand guardians and take ownership of design development from conceptual sketches and research all the way to pixel-perfect final deliverables.

　　Your portfolio showcases how you’ve driven innovative design solutions for large-scale e-commerce sites, high-traffic portals, or complex software/applications. You have experience with and are comfortable leading conversations, synthesizing feedback and utilizing it to improve the overall user experience. Experience developing a mature Design System for complex B2B or SaaS is not mandatory yet desirable.

　　RESPONSIBILITIES

　　Use core information architecture and design expertise to take product design deliverables through a full project lifecycle

　　Initiate and conduct usability and design research/validation

　　Identify internal Design System user needs across the wider Development team. Work with various maturities to align all apps to a consistent level over time

　　Participate in and lead ideation workshops with cross-functional teams

　　Generate effective ecosystem of components, from simple to complex, ensure they meet wide range of development needs

　　Ensure Ticketmaster’s brand identity is considered and integrated into all features, and ensure the logical user flow is translated into an intuitive and stylish experience

　　Conduct internal QA tests to ensure deliveries meet initial design specifications

　　Understand long-term vision and strategic business goals of the department

　　Keep skills fresh and be able to share best practices, technical trends and developments with team

　　Opportunities for mentorship of Interns or Associates

　　REQUIREMENTS

　　Thorough grounding in principles, methodology and practices of digital product design with proven hands-on experience in a working environment, i.e. UX design, UX research, interface design, mobile app design, interaction design, and/or branding

　　An outstanding portfolio with cross-platform product design works. Specific Design System experience will be an advantange

　　Ability to drive a range of innovative and compositionally strong design solutions

　　A strong understanding of grid systems and layouts and/or exceptional typography and graphic design desired

　　Fully conversant in one or more industry software, i.e. Figma, Sketch, and how to build reusable components and guidelines

　　Ability to think creatively and present concepts clearly to stakeholders and team members

　　An understanding of capabilities and limitation of technologies that are used to create powerful interactive experiences: HTML / CSS / AJAX / JavaScript / SQL

　　A strong understanding of best/tried and true as well as current trends in UX/UI practices and cross-platform development

　　A fundamental understanding of relationship between good UX, UI design and branding

　　YOU (BEHAVIOURAL SKILLS/COMPETENCIES)

　　Strong analytical and creative problem-solving skills

　　A passion for interaction and customer involvement

　　Excellent written, verbal communication and presentation skills

　　Strong collaboration skills. Design system is the glue, and you will be play a key role championing its value

　　Proactive in learning and being fluent in latest UX trends and technologies

　　Have excellent verbal and written communication

　　LIFE AT TICKETMASTER

　　We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company. Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.

　　We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

　　Our work is guided by our values:

　　Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

　　Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team

　　Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent

　　Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive

　　EQUAL OPPORTUNITIES

　　We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities. #LI-JCK #LI-Hybrid

　　About Us

　　Recognized three years in a row by Great Place to Work® and named one of People Magazine’s top 50 Companies that Care, Live Nation Entertainment is the global leader in live entertainment and ticketing. Our world-class portfolio reaches all aspects of the live event and ticketing industry, from ground-breaking software in Ticketmaster, mix of legendary venues and restaurants in House of Blues, production leaders in Concerts, exceptional brand partnerships in Media & Sponsorship, and unparalleled team of artist managers in Artist Nation supported by diverse professionals in all facets of Corporate operations.

　　We recognize that our most important assets are our employees, the rock stars who keep the live experience going. Generous vacation, healthcare, and retirement benefits are just some of the great perks we offer to support our global workforce of more than 38,000. For any stage in your career, our many unique benefit programs are designed to help you live life to the fullest. We offer student loan repayment to support recent grads, six months of paid caregiver leave to support new parents, perks like Roadie Babies (bring your little ones & a caretaker along with you on work trips) and Music @ Home (stipend to cultivate your little ones’ music interest), and tuition reimbursement to fuel your ongoing professional development. Plus, working for the world's largest live event and ticketing company means you'll have access to free concerts, festivals, sports games, and more through our exclusive employee ticket concierge.

　　There is no bigger stage for your career. See what your future looks like at Live Nation Entertainment.