Senior Process Design Consultant - Global Credit, AML and Onboarding Operations

　　Charlotte, North Carolina

　　Job Description:

　　We have an exciting opportunity for a Process Design Consultant to join our Process Design and Operational Excellence organization part of Global Credit, AML and Onboarding Operations (GCAOO)

　　The Process Design Consultant reports into the GCAOO organization, partnering with business function leaders, operations process owners and subject matter experts (SMEs), to provide an end to-end view of their processes, analyze impacts and data, and contribute to the optimization of the organization through continuous improvement and process reengineering. The candidate will also actively contribute to the Operational Excellence cultural shift providing proactive alignment to tactical and strategic projects and programs aligned to GCAO Operations while ensuring understanding and consideration of the overall multiyear strategy and roadmap across the space.

　　We are looking for a strong process engineer with the right level of experience, ability to challenge and influence stakeholders at all levels in the organization, and with excellent analytical and critical thinking skills, and a process improvement mind-set. Directly supports the program's strategic direction, transformation efforts and process driven culture.

　　Responsibilities include, but not limited to:

　　Process analysis, process modelling and process governance for the GCAOO (Visio, ARIS, etc.)

　　Process Challenge and Process Improvements

　　Evaluate current state, impact to change and end-to-end target state visualization from requirements to implementation

　　Provide end-to-end high-quality view of processes within business functions with proper identification of hand-offs and process connectors

　　Support the program's short-and-long term strategy

　　Supports a strategy of continuous improvement and acts as liaison with Change Management and Process Design.

　　Prepare presentations and process overview utilizing models and complementary data to assist leaders in process re-engineering activities

　　Requirements:

　　4-5 years of related experience or business exposure desired and strong delivery mindset

　　Analytical and design-oriented mindset

　　Experience in process modelling tools (Visio - BPMN, ARIS, etc.) desired

　　Data driven and metrics/ results oriented

　　Ability to identify opportunities from a process efficiency perspective and continuously challenge current state of GCAOO processes

　　Strong presentation skills

　　Excels in working among diverse viewpoints to determine the best path forward

　　Excellent verbal and communications skills

　　Other Qualifications/Desired Skills:

　　Prior experience in Operations desirable

　　Preferred process improvement and Operational Excellence exposure

　　Believes in the value of diversity so we can reflect, connect, and meet the diverse needs of our clients and employees around the world

　　Critical thinking skills – ability to assess quantitative and qualitative data to identify key themes that require deeper analysis and assessment

　　Creativity – able to look at a problem from a new perspective and to develop new ideas and solutions

　　Ability to understand new technologies, intellectually curious.

　　Commitment to challenging the status quo and promoting positive change

　　Experience working in a global environment

　　Shift:

　　1st shift (United States of America)

　　Hours Per Week:

　　40

　　Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

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