Job Family: Customer Services

　　Req ID: 401097

　　Senior PCS 7 Service Engineer – KSA, Al-Khobar

　　We empower our people to stay resilient and relevant in a constantly evolving world. We’re looking for people who are always searching for creative ways to grow and learn. People who want to make a real impact, now and in the future. Does that sound like you? Then it seems like you’d make an outstanding addition to our vibrant international team.

　　Siemens Digital Industries is a leading innovator in automation and digitalization. Our mission is to support customers in maximizing growth, profit opportunities and ecological footprint in the discrete and process industries. Ready to unlock the full potential of technology?

　　Join our Digital Industries as the Senior PCS 7 Service Engineer in Al-Khobar and help us re-imagine the world by finding solutions and making the world a smarter place for tomorrow.

　　You‘ll make an impact by:

　　As a Senior PCS 7 Service Engineer at Siemens' Digital Industries Customer Services division, you will play a pivotal role in providing advanced support and expertise to our clients using Simatic PCS 7 systems. With a focus on water, oil, and gas, and petrochemical industries, your extensive experience in Simatic PCS 7 and industry-specific knowledge will contribute to the success of our customers' complex automation solutions.

　　Technical Expertise: Possess a deep understanding of Simatic PCS 7 systems, including configuration, troubleshooting, and optimization, and provide advanced technical support to customers.

　　Industry-Specific Knowledge: Leverage your experience in water, oil, and gas, and petrochemical industries to understand the unique challenges and requirements of these sectors and provide tailored solutions.

　　Customer Service Excellence: Ensure the highest level of customer satisfaction by addressing complex issues, optimizing PCS 7 systems, and exceeding customer expectations.

　　Service Operations Support: Collaborate with the service operations team to address PCS 7-related service requests, incidents, and escalations and meet service level agreements (SLAs).

　　Problem Resolution: Independently resolve intricate customer issues related to PCS 7 systems and provide guidance to less experienced engineers when needed.

　　Documentation and Reporting: Maintain detailed records of PCS 7 service activities, including configurations, installations, and resolutions. Prepare technical reports for management and customers.

　　Training and Development: Assist in training and mentoring less experienced engineers, sharing your expertise in PCS 7 systems and industry-specific knowledge. Technical Training: Stay current with Siemens products and services, attend relevant training sessions, and keep up-to-date with industry advancements.

　　Collaboration: Work closely with customers and cross-functional teams to identify opportunities for system improvements and performance optimization.

　　Safety: Promote a safety-first culture, ensuring that all safety protocols are followed in the context of PCS 7 service activities.

　　Your success is grounded in

　　Bachelor's degree in a relevant engineering field (e.g., electrical, automation, or related discipline).

　　A minimum of 5-10 years of hands-on experience in Simatic PCS 7 systems is a must.

　　Extensive experience in the water, oil, and gas, and petrochemical industries.

　　Profound technical knowledge of Siemens Simatic PCS 7 systems, including configuration, troubleshooting, and optimization.

　　Strong problem-solving and communication skills.

　　Ability to work independently and under pressure, meeting deadlines and exceeding customer expectations.

　　Strong organizational and analytical skills.

　　Commitment to safety and quality standards.

　　You’ll benefit from

　　2 to 3 days of mobile working per week as a global standard.

　　Diverse and inclusive culture.

　　An environment where everyone can bring their whole self and feel a sense of belonging.

　　the foundation to develop personally and professionally.

　　Extraordinary variety of learning & development opportunities

　　Create a better #TomorrowWithUs!

　　We value your outstanding identity and perspective and are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us.

　　We celebrate the fact that our people are individuals and have different preferences and needs. If we all thought the same, we would never think of anything new! That’s why we recruit extraordinary minds from all walks of life. We are committed to furthering our culture of diversity, equity and inclusion. We encourage applications from a diverse talent pool and are happy to give the opportunity to discuss flexibility and reasonable adjustment requirements. Many of our teams are working optimally in a remote, virtual adding to our ability to offer more flexibility on how you handle your time.

　　Please note: Only complete applications can be considered in the selection process.