ADP are recruiting for a Senior Payroll Specialist to join our team in Cheadle!

　　Location: Cheadle (Southgate Centre One, 319 Wilmslow Road, Cheadle SK8 3PW).

　　Hybrid working - 3 days in office & 2 days from home

　　Full time, permanent role

　　Are you ready to join a company offering career advancement opportunities throughout your career journey?

　　Do you have a strong background in processing client payrolls?

　　Do you enjoy coaching and developing others?

　　If so, this may be an opportunity for you! Read on and decide for yourself.

　　JOB PURPOSE:

　　To support the Service Team Manager in enhancing both the client experience and associate development within the team. This will be achieved through the below key objectives and tasks.

　　KEY OBJECTIVES:

　　Support the development and engagement of associates through programme of coaching

　　Improve client engagement within the team client base

　　Focus on improving processes for the benefit of our clients and associates

　　Join associates on client calls.

　　Drive NPS.

　　Support with contact reduction

　　Provide service to a reduced portfolio of clients

　　Subject matter expert for technical enquiries

　　Coaching of associates; Product, Process, Payroll, Telephone Excellence

　　Continuous Improvement

　　Share and ensure adherence to best practice ensuring consistency across teams

　　Ownership of the new starter onboarding

　　Represent Service in BPI initiatives

　　Payroll Commit/Bacs sign off

　　SKILLS AND KNOWLEDGE:

　　Expert in products, (including Freedom), payroll and legislation knowledge

　　Excellent coaching skills and developing others

　　Strong customer service skills

　　Good communicating and influencing skills

　　Results orientated

　　Process and quality orientated

　　Microsoft Office, including Excel, Word and PowerPoint

　　EDUCATION AND EXPERIENCE:

　　Minimum of 2 years' experience in producing UK payrolls (essential) and experience in coaching and developing junior associates (preferable)BENEFITS:

　　23 days holiday (increasing to 25 after 2 years, you can also buy and sell up to 5 days each year)

　　Flexible benefits - private medical insurance, excellent pension scheme, subsidized gyms, employee discount portal, life assurance cover, annual kids pass membership and many more

　　Study support

　　Employee Assistance Program

　　Competitive salary and annual bonus

　　Company social events

　　Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

　　Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP's culture and our full set of values.