Description:

　　The Opportunity

　　Hyatt seeks an enthusiastic Senior Manager, Revenue Management for our Franchise portfolio, where you’ll collaborate closely with Owners, Operators, and hotels in continuing to make Hyatt a leading hospitality company. You will be part of a team passionate about diversity, equity, and inclusion, committed to nurturing curiosity and new skills and building connections across the organization with stakeholders, colleagues, and guests.

　　Who We Are

　　At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and guests have been at the heart of our business and helped Hyatt become one of the world's best and fastest-growing hospitality brands. Our transformative growth and the addition of new hotels, brands, and business lines can open the door for exciting career and growth opportunities for our colleagues.

　　As we continue to grow, we never lose sight of what’s most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers.

　　Why Now?

　　This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception.

　　How We Care for Our People

　　Our purpose sets us apart—to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We’re proud to have earned a place on Fortune’s prestigious 100 Best Companies to Work For® list for the last ten years. This recognition is a testament to the tremendous way our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy, and respect, and making sure everyone feels like they belong.

　　We’re proud to offer exceptional corporate benefits which include:

　　•Annual allotment of free hotel stays at Hyatt hotels globally

　　•Flexible work schedules

　　•Work-life benefits including well-being initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center

　　•A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption

　　•Paid Time Off, Medical, Dental, Vision, 401K with company match

　　Our Commitment to Diversity, Equity, and Inclusion

　　Our success is underpinned by our diverse, equitable, and inclusive culture and we are committed to diversity across the board—from whom we hire and develop, the organizations we support, and whom we buy from and work with.

　　Being part of Hyatt means always having space to be you. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities, and identities. We constantly strive to reflect the world we care for with teams that achieve and grow together. To learn more about our commitments to DE&I, please visit the Why Hyatt section of the Hyatt career page.

　　Who You Are

　　As our ideal candidate, you understand the power and purpose of our Culture of Care and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect, and Well-being. You enjoy working with others, are results-driven, and are looking for various opportunities to develop personally and professionally.

　　The Role

　　The Senior Manager, Revenue Management, Franchise plays a key role in optimizing revenue and maximizing profitability across our smaller Franchise Operators. Support and guide Owners, Operators, and hotels to properly utilize Hyatt’s systems, tools, and analytics. This role will support the team in administering scalable audit communication, guide transitioning hotels and sustain projects with 3rd party vendors. This position reports to the Regional Director of Revenue Management, Franchise.

　　•Support small Operator’s training compliance and adoption of Hyatt’s Revenue Management systems, tools, and reporting.

　　•Create, distribute, and administer scalable communications to Operators for Revenue Management compliance audits and PrO rollout.

　　•Manage the STR access administration for Americas Franchise Operators.

　　•Lead Operators of transition hotels through Revenue Management requirements on Hyatt RM systems, standards, and reporting. Complete necessary follow-up to ensure hotels are connected to reporting and systems.

　　•Support assigned Operators and RDRM’s with strategy and system improvements for Focus Hotels.

　　•Support and guide Owners, Operators, and hotels in the Franchise division to formulate and implement inventory and pricing strategies across supported channels. The goal is to increase market share, maximize revenue and yield high net profits.

　　•Support the leadership team achieve success in all department goals (RPI, Dive Direct, Loyalty, RMS installation and adoption).

　　•Ensure assigned Operators are practicing Hyatt Corporate Revenue Management guidelines as outlined in the Americas Revenue Management Standards and procedures manual.

　　•Demonstrate a commitment to Hyatt’s core values.

　　Qualifications:

　　Experience Required:

　　•Bachelor’s degree in hospitality management, Business, or a related field

　　•Proven experience (minimum 5 years) in hotel revenue management or a related role

　　•Strong understanding of Hyatt’s Revenue Management systems, tools, and processes

　　•Excellent communication and interpersonal skills with different levels of management

　　•Experience presenting and conducting training, both one-on-one and group settings

　　•Strong analytical skills with proficiency in data analysis tools

　　•Strategic mindset with the ability to think critically and make sound decisions

　　•Excellent organizational, time management and follow up skills

　　•Willingness to travel for work as needed

　　•Confidence, energy, and enthusiasm

　　Experience Preferred:

　　•Minimum 5 years of experience in a hotel or related field desired

　　•Ideas, PRIO, Reserve, RMT experience is preferred

　　The position responsibilities outlined above are in no way to be construed as all-encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

　　We welcome you:

　　Research shows that women, people of color, and other historically excluded groups, tend to apply to jobs, only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We’d love to consider your unique experiences and how you could make Hyatt even better.

　　Primary Location: US-IL-Chicago

　　Organization: Hyatt Corporate Office, Chicago

　　Pay Basis: Yearly

　　Job Level: Full-time

　　Job: Revenue

　　Req ID: CHI013579

　　Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.