Senior Manager, Project Management (Product Operations) – Business Cards Payments

As a Senior Manager, Product Operations in the Business Cards Payments team at Capital One, you will play a critical role in enabling our product teams to operate at their full potential. You will be responsible for identifying and solving operational challenges, developing scalable tools and processes, and driving efficiencies that empower our teams to focus on delivering exceptional products for our customers. This is a high-impact role that requires a strategic mindset, analytical problem-solving skills, and a passion for building and optimizing product operations.

Key Responsibilities:

Problem Solving Process Optimization

Identify inefficiencies and friction points in product development, launch, and operations, and develop innovative solutions.

Work cross-functionally to implement streamlined workflows that enable the team to move faster while maintaining high quality.

Drive continuous improvement initiatives by leveraging data and user feedback to optimize operational processes.

Building Scalable Tools Frameworks

Design and implement internal tools, dashboards, and automation to enhance product team efficiency.

Develop frameworks and best practices that enable teams to execute with clarity and alignment.

Collaborate with engineering, data, and business teams to integrate technology solutions that improve team effectiveness.

Cross-Functional Collaboration Execution

Act as a strategic partner to product managers, engineering, design, and business teams to remove roadblocks and ensure smooth execution.

Drive alignment across teams by facilitating communication, documentation, and decision-making processes.

Support product launches by ensuring operational readiness, risk mitigation, and compliance with business requirements.

Metrics Insights

Define and track key performance indicators (KPIs) to measure operational effectiveness.

Conduct root cause analysis to proactively identify challenges and opportunities for improvement.

Develop reporting and analytics to provide visibility into product operations and inform strategic decisions.

The ideal candidate will have:

A strategic mindset with the ability to execute at a tactical level.

Experience working cross-functionally with product, engineering, and business teams.

The ability to analyze data, derive insights, and make data-driven decisions.

Excellent communication and stakeholder management skills.

Experience with automation and workflow optimization.

Strong problem-solving skills with a track record of building tools and processes that drive efficiency.

Basic Qualifications

Bachelor’s Degree or Military experience

At least 5 years of experience in product operations, product management, or strategy.

Preferred Qualifications

7+ years of experience in product operations or related roles

Experience in the financial services, payments, or business cards industry.

Proficiency in SQL, Tableau, JIRA, Confluence, or similar platforms.

At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, or another type of work authorization).

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $170,800 - $194,900 for Sr Manager, Project Management

Richmond, VA: $155,300 - $177,200 for Sr Manager, Project Management

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected] . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to [email protected]

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).