Job Summary

　　The Senior Manager, Programmatic Account Management is responsible for leading the Programmatic Account Management and partnering with our National Programmatic Sales team to deliver the needs and deepen partnerships across agency hold co programmatic buying teams, large in-house brand direct teams, and independent agencies. This role is a coach/ player role; in addition to leading the team, the Senior Manager, Programmatic Account Management will manage a handful of accounts.

　　This key team member is integral to ensure advertisers and agencies have a positive customer experience and help fuel Spectrum Reach programmatic revenue growth through consultative and technical approach. This role requires experience leading a team, setting goals, and developing best practices within the account management discipline of a programmatic business (preferably streaming/ OTT/ CTV).

　　Major Duties and Responsibilities

　　Team Leader

　　Manage and coach a small team (2+) of Account ManagersEnsure team delivering a best-in-class customer experienceEnsure all campaigns delivering to expectations of clients and sales teams Develop goals, tactics, and best practices for account management team Responsible for defining and allocating responsibilities among the team Partner with Sales team, and Partnerships teams to grow business and meet the needs of the marketplaceX-functional collaboration and excellent relationships with product, yield, and ad ops

　　Key Account(s)

　　Serve as lead Account Manager for handful of key account(s)Provide campaign management, customer support, and partner with sales lead on select account(s)

　　Campaign Management

　　Develop optimal campaign lifecycle from deal creation to QBREstablish key benchmarks/ KPIs for accounts and deals for team to manage toEnhance documentation through lifecycle inclusive of deal intake/ specs form, troubleshoot questions, client check-insOrganize x-functional calls for AM team for kick off calls (for big or complex deals), challenging troubleshooting, etc.

　　Customer Support

　　Develop client segmentation (e.g. Gold, Silver, Bronze) that will be used to inform LOE by account management teamEstablish cadence of client touch points and service level for each client segment Form client relationships with our largest accounts (e.g. Gold) to help your team deliver on client expectations Provide templates to your team for QBRs, check-ins, communication, etc.

　　Sales and X-Functional Partnerships

　　Align goals with sales leaders and x-functional partners Collaborate with sales team on to manage pipeline, stakeholder mapping, cultivating new relationships, and deal flowSupport team marketing/ sales material creation for agency/ client specific meetings Understand agency objectives and KPIs and translate that into programmatic deals that meet those needsPartner with Yield team to maximize inventory usage to ensure deal delivery and/ or help fill holes to maximize fill rate Stay ahead of the curve on marketplace trends relating to programmatic and CTV

　　Required Qualifications

　　Skills/Abilities and Knowledge

　　People leader in account management role Knowledge of the programmatic ecosystem, and how Streaming/ OTT/ CTV is bought and soldClient segmentation and development of a level of service across multiple tiers of client segmentsVision of what a good customer experience and lifecycle looks like for programmatic streaming Experience with PMP and PG deal typesExperience with Salesforce, SSP Platforms (Magnite, Freewheel), and other Advertising software or technology Familiarity with and experience in programmatic; understanding of deal IDs, metrics, and optimization strategiesCustomer obsessed to insure excellent client experience and service pre, during, and post Demonstrated organizational skills and attention to detailEffective communication skills in a faced paced sales environmentCollaborative mindset, ready to work with multiple cross-functional departmentsMust be an excellent problem solver with expertise in finding solutions with the help of others High level proficiency in MS Office, particularly excel as well as other data and analytics softwareEffective verbal, written, and interpersonal communications with overarching skill to translate data, information, and research into powerful points of view-ability to craft and tell a compelling storyFamiliarity with writing rationales and/or agency POVs ("point of views")An analytical mindset that identifies solutions based in dataPassionate about the convergence of entertainment, technology, and data that is fueling new opportunities for Spectrum Reach, advertisers, and Madison AvenueComfortable with entrepreneurial speed and "pinch hitting" for different roles as we build

　　Education

　　Bachelor's degree (B. A.) from four-year College or University preferred or equivalent combination of education and experience

　　Related Work Experience

　　2-3 years' of people leadership experience 5-8 years' experience in programmatic account management experience

　　Preferred Qualifications

　　Previous experience leading a team of account managers Experience working within a high growth newly formed programmatic business Previous experience in an Publisher, Ad Agency, SSP, DSP, Agency Trading DeskHands on experience with SSP, DSPs, marketplaces (e.g. SpotX, TTD, Freewheel)Understanding of 3rd party ad servers, tags, and video ad serving concepts (e.g. VAST)

　　SAS612 2023-25681 2023

　　Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

　　A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

　　The pay for this position has a salary range of $83,200.00 to $95,000.00. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and location. Also, certain positions are eligible for additional forms of compensation such as bonuses.

　　In addition, this position has a commission earnings target starting at $60,933.

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