The Senior Manger/Product Strategy – Global Warranty role is a critical position in the success of AIG’s Global Warranty Services business. The role is responsible for coordinating with the entire Global Accounts team as well as stakeholders from other departments within AIG to identify opportunities to drive efficiency in our workstreams, processes and procedures. The role reports directly to the Vice President of Global Accounts and will be critical in prioritizing and implementing new programs and processes that ultimately enable the scalability of the Global Warranty Services business ensuring growth goals are achieved, resulting in driving revenue and profit for AIG and our clients.

　　Responsibilities:

　　Works with VP of Global Accounts to execute the vision for how Global Accounts will support customer needs and growth (current, new and prospective) by identifying, outlining and prioritizing the product(s), platform(s) and system(s) needed for long term success and continued growth.

　　Responsible for fully understanding, documenting and internally communicating the entire workflow and partner goals/expectations

　　Evaluation, and prioritization of initiatives that will drive operational efficiency

　　Establishing good working relationships with the Global Accounts team as well as our counterparts in other departments at AIG (claims, IT, finance, etc.), posturing self as trusted source of knowledge on process and procedures.

　　Direct multiple teams including but not limited to: project management, operations, compliance, claims, legal, underwriting to articulate, document and manage all components of large implementations and projects to ensuring alignment with client and company objective.

　　Ability to identify and drive efficiencies throughout the organization (including claims, customer service, fulfillment, etc.) by observing, documenting and communicating recommendations to senior leadership.

　　Monitor program performance and identify areas for improvement and opportunities to gain efficiency, working collaboratively with cross-functional teams to develop and execute improvement plans.

　　Develop and maintain metrics and KPIs to track operational performance, identify areas for improvement, and report progress to senior management.

　　Ability to lead internal calls, providing agendas, meeting goals, and tracking all deliverables

　　Requirements:

　　Bachelor's degree in Business Administration, Engineering, or a related field.

　　8+ years of experience in operations management, with a focus on the Warranty space.

　　Ability to document and present findings and recommendations to senior management

　　Excellent communication, presentation, and negotiation skills.

　　Proven ability to lead cross-functional teams and manage multiple projects simultaneously.

　　Strong analytical and problem-solving skills, with the ability to develop and execute effective improvement plans.

　　Experience with project management tools and methodologies such as Agile, Waterfall, and Scrum.

　　Proven ability to work effectively with internal and external stakeholders at all levels of the organization.

　　If you are a strategic thinker with a passion for delivering exceptional customer service and driving growth and profitability, we encourage you to apply for this exciting opportunity.

　　A look at our Benefits

　　We're proud to offer a range of employee benefits and resources that help you protect what matters most - your health care, savings, financial protection and wellbeing. We provide a variety of leaves for personal, health, family and military needs. For example, our "Giving Back" program allows you to take up to 16 hours a year to volunteer in your community. Our global mental health and wellness days off provide all colleagues with a paid day off to focus on their mental health and wellbeing.

　　We also believe in fostering our colleagues' development and offer a range of learning opportunities for colleagues to hone their professional skills to position themselves for the next steps of their careers. We have a tuition reimbursement program for eligible colleagues to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.

　　We are an Equal Opportunity Employer

　　American International Group, Inc., its subsidiaries and affiliates are committed to be an Equal Opportunity Employer and its policies and procedures reflect this commitment. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories such as sexual orientation. At AIG, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

　　To learn more please visit: https://www.aig.com/about-us/diversity-equity-and-inclusion

　　AIG is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please send an email to [email protected] . Reasonable accommodations will be determined on a case-by-case basis.

　　Functional Area:

　　OP - Operations

　　Estimated Travel Percentage (%): Up to 25%

　　Relocation Provided: No

　　National Union Fire Insurance Company of Pittsburgh, Pa.

　　At AIG, helping people discover new potential is our purpose. As a global risk leader, we do this for our clients every day. Through our deep expertise in their industries and our innovative solutions that help them smartly manage risk, we enable their growth in ways they never thought possible.

　　But we also do the same thing for our employees, because we know our people are our greatest strength-the source of every insight, every idea and every innovation. When we're working as one team to do what's right for our colleagues and our communities, we can achieve excellence together. We encourage colleagues to give back to the causes they care most about, supporting these efforts through our Volunteer Time Off and Matching Grants Programs.

　　Join our Talent Network (http://www.aig.com/careers/life-at-aig/join-the-talent-network) . Additional information about AIG can be found at www.aig.com | YouTube (http://www.youtube.com/aig) | Twitter (http://www.twitter.com/AIGInsurance) | LinkedIn (http://www.linkedin.com/company/aig) . These references with additional information about AIG have been provided as a convenience, and the information contained on such websites is not incorporated by reference into this press release.