Job Description:

　　As a member of our Human Resources team, the Sr. Employee Relations Manager (SERM) is responsible for facilitating employee relations and resolving any human resource issues as required with the aim of building a positive and engaged work environment for the organization under the supervision of the HR Director.

　　ESSENTIAL FUNCTIONS:

　　Analyzes information and data necessary to define and discern cost and policy implications of negotiations and disputes. This may include management pay scales and wages, benefits, working conditions, and other mitigating circumstances.

　　Uses surveys, interviews, and other studies to conduct research regarding human resource policies, compensation, and other employment issues. After analyzing the information, makes recommendations on changes.

　　Ensuring the Company's treatment of employees is consistent with its core business values and objectives.

　　Researches and explains laws and legal affairs concerning employment to managers, supervisors, and employees.

　　Participating in and/or leading projects focused on continuous improvement.

　　Advises and trains managers and supervisors in best employee relations practices and strategies for managing supervisor problems and employee grievances. Develops further training as needed.

　　Collaborates with leadership on matters of policy and terms of memoranda of understanding before and throughout negotiation process.

　　Collaborates with legal counsel and departments in the preparation for and participation in negotiation with employee and labor groups.

　　Performs other related duties as assigned.

　　SKILLS:

　　Excellent oral and written communication skills.

　　Thorough understanding of state and federal laws concerning labor relations.

　　Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies.

　　Thorough understanding of negotiation techniques.

　　Thorough understanding of dispute resolution and compensation administration.

　　Ability to remain tactful, calm, and persuasive in controversial and/or confrontational situations.

　　QUALIFICATIONS:

　　Bachelor’s degree in Employee Relations, Human Resources or related field required.

　　Four years of professional human resource administration, including two years in employee relations preferred OR its equivalent through training, education, and other experience.

　　SHRM-CP or SHRM-SCP preferred

　　Analyzes information and data necessary to define and discern cost and policy implications of negotiations and disputes. This may include management pay scales and wages, benefits, working conditions, and other mitigating circumstances.

　　Uses surveys, interviews, and other studies to conduct research regarding human resource policies, compensation, and other employment issues. After analyzing the information, makes recommendations on changes.

　　Ensuring the Company's treatment of employees is consistent with its core business values and objectives.

　　Researches and explains laws and legal affairs concerning employment to managers, supervisors, and employees.

　　Participating in and/or leading projects focused on continuous improvement.

　　Advises and trains managers and supervisors in best employee relations practices and strategies for managing supervisor problems and employee grievances. Develops further training as needed.

　　Collaborates with leadership on matters of policy and terms of memoranda of understanding before and throughout negotiation process.

　　Collaborates with legal counsel and departments in the preparation for and participation in negotiation with employee and labor groups.

　　Performs other related duties as assigned.

　　Compensation range: Our compensation range for this position is 55k-65k, depending on qualifications, experience, and geographic location.

　　ScribeAmerica provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity and/or expression, national origin, age, disability, genetics, protected veteran status, or any other legally protected group status. In addition to federal law requirements, ScribeAmerica complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

　　ScribeAmerica expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, gender identity and/or expression, national origin, age, disability, genetics, protected veteran status, or any other legally protected group status. Improper interference with the ability of ScribeAmerica’s employees to perform their job duties may result in discipline up to and including discharge.

　　A Full Suite of Solutions for Better Healthcare Outcomes HealthChannels is a group of four distinct, highly specialized companies helping providers usher in the new era of healthcare. ScribeAmerica, QueueLogix, CareThrough and SoundLines collectively meet the full range of increasingly complex healthcare data and documentation needs, improving clinical outcomes through highly-skilled clerical support. The leader in medical scribes, patient navigation and back-office coding and billing coordination, HealthChannels trains and manages more than 22,000 employees across 50 states and three countries.