At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

　　With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

　　Learn more on Life at Now blog (https://blogs.servicenow.com/category/life-at-now.html) and hear from our employees (https://www.youtube.com/playlist?list=PLtPPHGXv_JpmhypERyQKm5zO2Wd65QinB) about their experiences working at ServiceNow.

　　Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

　　What you get to do in this role:

　　Be accountable, manage and lead the business while also being a key member of the leadership team (People Management)

　　Develop your team and people including coaching, mentoring and specialty skill development for all roles

　　Manage and predictably deliver against traditional Professional Services business measurements (e.g. utilization) and proactively drive actions to help ensure future attainment of these measures is possible

　　Drive the continuous improvements of your business, our methodology and service offerings based on field experiences and needs

　　Identify areas of improvement (efficiency and effectiveness) and recommend solutions that detail pros, cons and risks

　　Be accountable to ensure customer engagements that are under your or teams span of control are complete, consistent, high quality, on time and deliver valued outcomes

　　Be an active participant, contributor and thought leader in Communities of Excellence for this specialization

　　Contribute to the continual improvement of Global Delivery and Practice business processes

　　Lead the delivery team throughout the engagement, often in collaboration with a services partner.

　　Manage the engagement governance, timeline, scope, risk, change management, resourcing, reporting, and financials.

　　Work with the Sales Account Team, partner and customer to understand the customer and the engagement; including challenges, partners, issues, and value being delivered.

　　Understand the goals and align the deliverables accordingly.

　　Be the single contact to encourage collaboration and customer agreement on proposed solutions.

　　Mentor Customer Outcomes or Partner team members to achieve the engagement's deliverables and promote the customer's desired results.

　　Identify gaps between actuals and plan of record, proposing solutions and driving resolutions.

　　Lead the delivery team throughout complex programs, often with multiple workstreams and in collaboration with a services partner.

　　To be successful in this role you have:

　　3+ years of leadership experience in a professional services organization.

　　Drive results by meeting quotas and adeptly handling people management responsibilities in this dynamic role.

　　Experience in managing a Services business being inclusive of Resource Management and Engagement Scheduling.

　　Proven ability to influence and consult successfully around IT Digital Transformations.

　　Experience and ability to speak to customer leaders (including CXO roles) to extract outcome expectations, and to influence their thinking and directions

　　Significant experience in defining and deploying future-state IT processes and in identifying solutions from a people, process and technology perspective with a focused prowess on implementation of technology.

　　Outstanding communication skills (both written and verbal) with highly confident presentation and facilitation skills (proficiency in Excel, Word and PowerPoint)

　　ServiceNow System Administrator Certifications are a plus

　　Scrum Master Certification

　　Dedication and commitment to customer success.

　　Ability to interact with and influence a wide range of employees, including senior management, and entry-level personnel across a wide number of ServiceNow departments.

　　Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity.

　　Experience in leading and mentoring a team of thirty or more employees.

　　Experience with people development, including coaching and mentoring for business and technical roles.

　　Strong organizational and time management skills.

　　Experience monitoring and summarizing business and financial metrics.

　　Proactive attitude, critical thinking, problem solving, escalation, and conflict resolution.

　　ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

　　At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here (https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/other-document/careers/new-world-of-work-personas.pdf) to learn about our work personas: flexible, remote and required-in-office.

　　If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

　　For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

　　Please Note: Fraudulent job postings/job scams are increasingly common. Click here (https://www.servicenow.com/fraudulent-job-scams.html) to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site (https://www.servicenow.com/careers.html) .

　　From Fortune. © 2022 Fortune Media IP Limited All rights reserved. Used under license.

　　Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow.