Senior IT Operations Management Specialist (ServiceNow) - Hybrid

　　Requisition ID: 190592

　　Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

　　Looking for a hybrid role? We have the job for you! Our employees in hybrid roles can alternate between work from home & onsite in the office with the details to be determined, based on business needs.

　　The team:

　　Scotiabank’s Global Technology Enterprise Platforms (GTEP) - Operations and Engineering - Tools & Monitoring - Global Event Management System (GEMS) team is responsible for monitoring the availability and health of IT hardware, software, and network resources. GEMS automates the analysis of events, generates alerts, helps determine root cause and assigns Alerts & Incidents to the correct resource groups to restore affected services.

　　The role:

　　With a strong focus on IT Operations Management (ITOM), your primary role will include ensuring accurate and up-to-date configuration data, managing relationships between configuration items, and supporting the overall ITOM process. You will ensure the efficient and effective management of the logical structure and organization of databases (ServiceNow’s Configuration Management Database [CMDB]) within GEMS and will work closely with database architects, developers, and system administrators to design and implement logical database structures that meet business requirements and optimize performance.

　　In this role, as required, you can expect to provide extended support (after hours - 24x7) for engagement(s) in real-time troubleshooting & resolution of Priority 1/Major incidents.

　　Is this role right for you?

　　You are keen to provide technical leadership & drive a customer-centric culture for the entire team to deepen customer relationships and take advantage of the Bank's extensive relationships, as well as its systems & knowledge.

　　You are adept at configuring & customizing the ServiceNow platform, specifically focusing on ITOM modules, such as Event Management, Discovery, Service Mapping & Orchestration.

　　You thrive on collaborating with stakeholders, including Infrastructure & Application Support Teams to gather requirements, align priorities, and drive successful ITOM initiatives.

　　You are eager to identify opportunities to enhance the ITOM capabilities of the ServiceNow platform by evaluating new features, conducting testing, and implementing upgrades or new modules to meet evolving business needs.

　　You embrace the opportunity to configure & customize the CMDB according to organizational requirements, including creating classes, attributes, and relationships.

　　You are prepared to develop and enforce data governance standards to ensure data integrity within the CMDB. This will be done by monitoring CMDB data quality, perform regular audits & address data inconsistencies and discrepancies.

　　You are prepared to promote a high-performance environment.

　　Do you have the skills that will enable you to succeed in this role?

　　You possess effective communication (verbal/written/presentation) skills.

　　You can demonstrate effective interpersonal skills to collaborate effectively with various stakeholders.

　　You have at least 5+ years of hands-on technical working experience in designing/planning/implementing/integrating ITOM solutions within the ServiceNow platform for a large-size enterprise organization that spans multiple divisions and departments.

　　You have at least 5+ years of hands-on technical working experience in designing/planning/implementing/integrating the ITOM toolkit (e.g., Commons Service Data Model [CSDM]) within the ServiceNow platform.

　　You can demonstrate an understanding of Public Cloud Infrastructure (e.g., Google Cloud Platform and/or Microsoft Azure) & the use of ServiceNow Discovery and/or Service Mapping and/or other ServiceNow module(s) within it.

　　You have at least 2+ years of hands-on technical working experience with the configuration of ServiceNow’s Service Graph Connector.

　　You also have at least 2+ years of hands-on technical working experience in the use of IntegrationHub ETL for Configuration Item (CI) collection into the CMDB.

　　You have completed a post-secondary education in Computer Science, Engineering, or in related Technology stream.

　　You have completed the ServiceNow Administration certification.

　　What's in it for you?

　　We are technology partners who help the business transform how our employees around the world work.

　　You'll get to work with and learn from diverse industry leaders, who have hailed from top technology companies around the world.

　　We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success! We also foster an environment of innovation and continuous learning.

　　We care about our people, allowing them to design how they work to deliver amazing results.

　　We offer a competitive total rewards package, including a performance bonus, company matching programs (pension & Employee Share Ownership), generous vacation; health/medical/wellness benefits; employee banking privileges.

　　As a part of our Hybrid Work Model , when required to be onsite, our primary office in Scarborough is:

　　Renovated with a design focus on enabling collaboration through both environment and technology.

　　Furnished with an onsite cafeteria that serves hot foods (breakfast & lunch), salads, sandwiches, snacks & hot/cold drinks.

　　Our lounges have TV’s, fridges, microwaves, complimentary hot beverage stations & water dispensers.

　　Minutes from the 401 & DVP. Free onsite & offsite employee parking. Charging stations for electric vehicles onsite.

　　Accessible by TTC bus from Eglinton subway station on Line 1 or from Warden subway station on Line 2 or from Kennedy station on Lines 2/3. When it begins to operate, the Eglinton Crosstown Light Rail Transit’s Birchmount stop is steps away.

　　Kennedy GO Station on the Stouffville line & Scarborough GO Station on the Lakeshore East line, with connecting TTC buses, can get you to this worksite.

　　#scotiatechnology

　　#LI-hybrid

　　Location(s): Canada : Ontario : Scarborough

　　Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

　　At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, pleaseclick here (https://www.scotiabank.com/careers/en/careers/technical-support-for-applicants.html) . Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.