Mission:

　　As a Senior Implementation ServiceNow Specialist specializing in IT Service Management, your primary mission is to lead the design, implementation, and optimization of ServiceNow ITSM solutions. You will collaborate closely with domain owners and stakeholders to deliver efficient processes, minimizing disruptions to business operations.

　　Key Deliverables:

　　Design and implement ServiceNow solutions tailored to ITSM : incident management and major incident management, change management, request managament.

　　Provide technical expertise in configuring and customizing ServiceNow modules to enhance capabilities.

　　Collaborate with cross-functional teams to define and refine workflows and processes.

　　Develop and maintain documentation, including process flows, standard operating procedures, and system configurations.

　　Ensure compliance with best practices, ITIL framework, and industry standards in Service management.

　　Key Stakeholders:

　　Incident, Change and Request Management Teams

　　ServiceNow Administrators

　　ITOM / ITAM domain owners and teams

　　Service Desk Team

　　Business Continuity and IT Disaster Recovery Teams

　　Required Skills and Experience:

　　Bachelor's degree in Computer Science, Information Technology, or related field.

　　A minimum of 5 years of experience in ServiceNow implementation and administration.

　　Proficiency in ITSM processes.

　　Strong knowledge of ITIL framework and best practices.

　　Extensive experience in configuring and customizing ServiceNow Management modules.

　　Excellent problem-solving skills and ability to troubleshoot complex issues.

　　Strong communication and collaboration skills to work effectively with diverse teams.

　　ServiceNow Certified Implementation Specialist (CIS) certification is preferred.

　　In this role, you will play a crucial part in ensuring the organization's processes are streamlined and optimized, ultimately contributing to the stability and resilience of our IT services.

　　If you are a highly motivated individual with a proven track record in successfully implementing ServiceNow across diverse organizations, we would love to hear from you.

　　Apply now !

　　Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

　　Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP's culture and our full set of values.