Senior Help DeskJob Locations

　　US-CO-Colorado Springs

　　ID2024-4584

　　CategorySoftware Development

　　TypeFull Time

　　Hours/Week40

　　Location : NameColorado Springs, CO

　　MinUSD $100,000.00/Yr.

　　MaxUSD $160,000.00/Yr.Position Summary

　　Odyssey Systems has an exciting new opportunity for Senior Help Desk supportto Space Systems Command (SSC) Defensive Cyber Operations (DCO)programs in the United States Space Force by operating a tier one help deskand serve as the frontline in supporting SZYO software and hardware deploymentto mission systems.This position will support the program office as it requires advancedpersistent cyber-defenses against nation-state threats to operations. Giventhe stove-piped nature of the space enterprise, the Cyber Operationsapproach shall be multipronged. The long-term strategy involves a commonground architecture providing centralized management and control of satelliteoperations through Enterprise Ground Services (EGS), resulting in atruly integrated space enterprise. Collaboration and cooperation across spaceacquisition, space and cyberspace operations, and commanders at all levelsis required to apply a risk-based approach (both mission and system risk)to establish enterprise-wide situational awareness in the cyberspace domain.This is a full-time opportunity located in Colorado Springs, CO.

　　Contingent upon contract award

　　Odyssey Systems Consulting Group, Ltd. is an innovative small businesscommitted to providing world class technical, management, and trainingsupport services to government and public sector clients. We focus onpeople, processes, and performance to deliver superior results. Since ourinception in 1997, our commitment to mission success and customersatisfaction has been recognized with exponential growth and exceptional pastperformance ratings. We accept challenging assignments and drive projects fromthe planning stages, through implementation, and into operations and support.

　　Responsibilities

　　Duties include, but not limited to:Provide support, planning, and program support as requested by theGovernment customer to enable user help desk tasksMonitor, manage, and resolve help desk calls and backlogs to optimize userexperienceOpen a ticket upon receipt of a customer help desk call; perform therequired assessment; and either answer the question, using remote accessto troubleshoot, isolate, and resolve the problem, or refer to the nexttier level of helpDocument all tickets using the Jira ticketing system, as developedPerform predictive analysis to anticipate changes in call volume and adjuststaffing and help desk hours to ensure coverage

　　Qualifications

　　Minimum Required Qualifications:Citizenship: Must be a US citizenClearance: Active SecretEducation: High School Diploma or higherYears' experience: At least 16 years relevant experiencePreferred Qualifications:Clearance: Must have and be able to maintain an active Top Secret / SCIPreferred Education:Bachelor's degree or higher and at least 13 years of relevant experienceMaster's degree or higher and at least 10 years of relevant experienceExperience with a working/operating in a SCIF environmentExperience with the following programs:Manticore out-of-band defensive cyber for "Identify and Detect" capabilitiesKraken in-band defensive cyber for "Protect/Respond" capabilities

　　Additional Information:Duty location is on a Contractor facilityOccasional travel within the CONUS#LI-DD1

　　Company Overview

　　Odyssey Systems Consulting Group, is an innovative small business committedto providing world-class technical, management, and training supportservices to government and public sector clients. We focus on people,processes, and performance to deliver superior results. Since our inceptionin 1997, our commitment to mission success and customer satisfaction hasbeen... For full info follow ap lication link.