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Senior Finance Manager, Customer Success
Senior Finance Manager, Customer Success-March 2024
Gurgaon
Mar 31, 2026
About Senior Finance Manager, Customer Success

The key responsibility ois to drive consumption growth strategy (Azure , MW S and Biz apps) with Customer Success organization, Support focus areas, such as Unified, Commercial attach and whitespace opportunities

Responsibilities

Drive Azure consumption growth strategy with Customer Success organization, Support focus areas, such as Unified, Commercial attach and whitespace opportunities

Deep insights on Commit to Complete pipe Generation by CSAMs

Drive insights on consumption (MACC/ACR, usage), optimization/churn analysis and support account-level action plans on consumption

Partner with Segments to drive conversations on Cloud Consumption, Deal Economics (ECIF, Unified )

Drive productivity insights for CSU resources including Capacity Utilization for meeting customer obligations

Lead Azure Committed Pipe Forecast assumptions and Support Budget and Forecast

Usage Insights across SAs - MW including Co Pilot , Security Co Pilot Biz Apps and AOAI

Support revenue - ensure right sizing drive enhanced Solutions by SA to drive AOAI/Copilot; UCR target and insights - Drive Unified Yield

Lead ECIF yield insights to drive profitable Azure growth for the business- Track and Review ACR progress

Support Simplification on Budget Forecast centralization and field reporting standardization

Support business partners on Compliance matters

Key metrics: Azure Committed Pipe $ and close velocity, Support, Cost of Consumption %, Discount

Critical Indicators of Success

CSU productivity metrics, particularly as it relates to consumption/cost of consumption

ECIF Yield reviews and progress

Consumption (ACR, Teams MAU, D365 MAU, Co pilot)

Digital Transformation Deal Economics, partnering with Segment Fin Mgrs

Support commercial attach

Azure Committed pipe and Support Forecast Accuracy

Compliance Excellence – PRM, Deal reviews, Rev Rec

Qualifications

10+ years of experience in finance / finance leadership positions.

Experience in Multinationals with multi-product/multi-segment finance roles is recommended.

Analytical mindset and passion for process excellence.

Demonstration of people leadership and buisness partnering capabilities

Fluent in English.

BA/BS or MBA degree in Finance, Economics, CPA preferred.  

Skills/Capabilities

Transformation leadership (from PL Delivery to Sales/Cloud focus)

Global and agile (Cluster Mode, Scale and Standardization)

Cross Org Collaboration (Field/TZ/ Corp, Enterprise, etc.)

Strong Partnership Skills across the Business, Engineering, Domains and Corp HQ

Support Segment controllers on deal analytics from CSU pov

External leadership (Cloud and Digital Transformation story telling)

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations .

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