Job Description Summary

　　The Senior Field Service Engineer will provide technical advice & assistance to the customer in the operation, maintenance, repair, logistic support, & installation of jet engines. You will provide on-site interpretation of OEM data & technical instructions, and communication to internal organizations regarding status of engine programs, events, & trends. The FSE function is to prevent the next event by supporting operational issues as they arise and managing the Technical Program plan for each engine model they support, including updating customer progress on CI’s, AD’s and SB incorporation. In this role you will need to build a trusting, influential relationship with your customer at all levels of management.

　　Job Description

　　Roles and Responsibilities

　　Serve as the primary GE on-site or mobile Technical representative before, during, and after the Aircraft enters service

　　Provide program leadership, technical direction, and assistance to the customer in the operation, inspection, maintenance, and repair of assigned jet engine product lines

　　Be responsible for additional team leader administrative responsibilities to coordinate internal field service activities

　　Perform duties as the FSE for all assigned GE product lines and assist the customer with technical understanding of the operation, maintenance, and trouble-shooting of multiple types of GE products

　　Review effectiveness of maintenance actions to identify training needs

　　Apply Six Sigma / LEAN analytical tools to assist the customer with proactive reliability and management or procedural improvements

　　Assist customer with improving reliability and reducing cost of ownership

　　Provide single point of contact to the customer, customer team, and all other GE stakeholders

　　Assist the factory with data collection and timely reporting to facilitate fleet performance analysis, including marketing intelligence and sales opportunities for services, and support

　　Assist customer with spare parts ordering, issues resolution, and RSPL provisioning

　　Provide recommendations on proactive maintenance based on engine data trend shifts.

　　Required Qualifications

　　Bachelor’s Degree from an accredited college or university (or High School Diploma / GED with preference in Aerospace)

　　Minimum of 8-10+ years of experience in Aerospace engineering or Airline operational support

　　Ability and willingness to travel for months at a time to various locations, as required

　　Desired Characteristics

　　Bachelor’s Degree in Aerospace Engineering or similar

　　Strong oral and written communication skills

　　Strong interpersonal and leadership skills

　　Proven analytical and quality improvement ability

　　Demonstrated proficiency in repair troubleshooting, shop operations, and testing of jet engines

　　Ability to make formal presentations to all audiences

　　Ability to work with all levels of maintenance, engineering, and management

　　Project management and Lean 6 Sigma / Green Belt experience

　　Demonstrated ability to lead and influence customer and peers

　　Fluent in English – proficiency in local language

　　Humble, respectful, receptive, agile, eager to learn

　　Transparent, shares critical information, speaks with candor, contributes constructively

　　Focused, quick learner, strategically prioritizes work, committed

　　Leadership ability: strong communicator, decision-maker, collaborative

　　Problem solver, analytical-minded, challenges existing processes, critical thinker

　　Additional Information

　　Relocation Assistance Provided: Yes