LinkedIn is the world’s largest professional network, built to help members of all backgrounds and experiences achieve more in their careers. Our vision is to create economic opportunity for every member of the global workforce. Every day our members use our products to make connections, discover opportunities, build skills and gain insights. We believe amazing things happen when we work together in an environment where everyone feels a true sense of belonging, and that what matters most in a candidate is having the skills needed to succeed. It inspires us to invest in our talent and support career growth. Join us to challenge yourself with work that matters.

　　This role, due to the nature of work being completed or the equipment used on site, requires in-office presence on a full-time basis. This helps to ensure you are set up for success based on the job responsibilities.

　　This role will be based in Mountain View.

　　Senior Executive Support Engineer

　　LinkedIn’s End User Support team is looking for an energetic Senior Executive Support Engineer with a strong technical background to provide technical support and consulting services on all IT related matters, including laptop and desktop hardware, peripherals, desktop and mobile phones. The successful candidate must be capable of providing optimum customer service to a wide variety of users through professional commitment and dedication. This candidate must also be able to adapt to change and learn quickly in a highly dynamic environment.

　　Responsibilities

　　Provide onsite technical support to LinkedIn’s executive staff

　　Troubleshoot multiple computer and mobile platforms: Mac, Windows, Android and iOS

　　Provide advanced support for multiple enterprise applications including: e-mail, calendar scheduling, presentations, Internet browsers, as well as department-specific applications

　　Support and troubleshoot video conference equipment, for both onsite and offsite events

　　Provision and manage equipment for the LinkedIn Leadership Team (mobile phone, desktop peripherals, laptops and desktops)

　　Identify and implement innovative solutions customized to the Exec's requirements

　　Flexibility to extended hours or modified schedule to support planned activities or emergency situations

　　Monitor operational and performance statistics for systems.

　　Create and maintain technical documentation regarding design documents, operational drawings/guides

　　Gain deep knowledge of our complex applications and use it to debug user productivity issues

　　Hold other teams accountable for flawlessly implementing solutions

　　Assist in the roll-out and deployment of new product features and installations to facilitate our rapid iteration and constant growth.

　　Work closely with development teams to ensure that platforms are designed with "operability" in mind.

　　Function well in a fast-paced, rapidly-changing environment.

　　Participate in a 24x7 rotation for on-call support escalations.

　　Basic Qualifications

　　B.S./B.A. in a technical field, or equivalent practical experience.

　　5+ years of experience providing white glove support to executive staff

　　3+ years of experience in end user support, systems engineering and management

　　5+ years of experience with Multi Operating System & Mobile Platforms (Windows)

　　5+ years of advanced administration of Office 365 Applications

　　Experience in Programming / Scripting using one of the following languages (Bash, Python, Perl, Powershell)

　　This job may require occasional travel along with evening and weekend shifts.

　　Preferred Qualifications

　　5+ years in a large-scale infrastructure role.

　　5+ years of experience with Azure / Office 365 Suite Implementation / Integration.

　　Exposure and support of virtualized desktops and applications.

　　Interpersonal communication skills (including listening, speaking, and writing) and ability to work in a diverse, team-focused environment with other site reliability engineering, Product Managers, etc.

　　Suggested Skills:

　　Prior Executive Support Experience

　　Troubleshooting

　　Incident Response Management

　　Event Support

　　You will Benefit from our Culture:

　　We strongly believe in the well-being of our employees and their families. That is why we offer generous health and wellness programs and time away for employees of all levels.

　　LinkedIn is committed to fair and equitable compensation practices. The pay range for this role is [$88,000 to $145,000]. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

　　The total compensation package for this position may also include annual performance bonus, stock, benefits and/or other applicable incentive compensation plans. For additional information, visit: https://careers.linkedin.com/benefits.*

　　Equal Opportunity Statement

　　LinkedIn is committed to diversity in its workforce and is proud to be an equal opportunity employer. LinkedIn considers qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. LinkedIn is an Affirmative Action and Equal Opportunity Employer as described in our equal opportunity statement here: https://microsoft.sharepoint.com/:b:/t/LinkedInGCI/EeE8sk7CTIdFmEp9ONzFOTEBM62TPrWLMHs4J1C_QxVTbg?e=5hfhpE. Please reference https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf and https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf for more information.

　　LinkedIn is committed to offering an inclusive and accessible experience for all job seekers, including individuals with disabilities. Our goal is to foster an inclusive and accessible workplace where everyone has the opportunity to be successful.

　　If you need a reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, connect with us at [email protected] and describe the specific accommodation requested for a disability-related limitation.

　　Reasonable accommodations are modifications or adjustments to the application or hiring process that would enable you to fully participate in that process. Examples of reasonable accommodations include but are not limited to:

　　-Documents in alternate formats or read aloud to you

　　-Having interviews in an accessible location

　　-Being accompanied by a service dog

　　-Having a sign language interpreter present for the interview

　　A request for an accommodation will be responded to within three business days. However, non-disability related requests, such as following up on an application, will not receive a response.

　　LinkedIn will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by LinkedIn, or (c) consistent with LinkedIn's legal duty to furnish information.

　　Pay Transparency Policy Statement

　　As a federal contractor, LinkedIn follows the Pay Transparency and non-discrimination provisions described at this link: https://lnkd.in/paytransparency.

　　Global Data Privacy Notice for Job Candidates

　　This document provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: https://lnkd.in/GlobalDataPrivacyNotice