Job Number 24005455

　　Job Category Rooms & Guest Services Operations

　　Location Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States

　　Schedule Full-Time

　　Located Remotely? N

　　Relocation? N

　　Position Type Management

　　JOB SUMMARY

　　The Senior Director, Program Management, is part of the Global Operations (GO) organization, which is known for taking ideas into implementation across all brands, disciplines, and continents and will report to the Vice President, Global Operations Program Management. This role plays a critical role in leading priority programs through governance, deployment, and reporting within GO. The Senior Director will partner with the Chief Operating Officer (COO), GO, and US/CAN Continent Lodging Services (CLS) discipline leaders to create and direct priority programs, manage initiatives and process governance, and develop, publish, and maintain extensive program and project reporting for GO. The position requires a proven ability to think strategically (at both a program and individual initiative level), translate discipline objectives, and manage and thrive in a complex work environment, including managing senior-level relationships, and maintaining poise under pressure. Extensive governance and reporting experience are crucial to success in this role.

　　In addition, the Senior Director will partner with the VP, Program Management to anticipate and identify trends and challenges, working in close partnership with the GO Leadership to establish a strategic path forward that converts these challenges into opportunities.

　　This position will interface with multiple members of the Operations and IT teams to ensure successful progress on key initiatives and platforms. Exceptional relationship management skills are fundamental, given that this role acts as a conduit and strategic interface internally across disciplines and externally with key strategic vendor partners.

　　CANDIDATE PROFILE

　　Required Experience and Education

　　10+ years of solid program/project management experience

　　4-year Bachelor’s degree from an accredited university in Business Administration, Hospitality Management, or related major

　　Advanced experience with analytics for planning, estimating, budgeting and monitoring program/project work

　　Excellent verbal, oral and written communication skills; ability to articulate a compelling vision

　　Ability to travel up to 25% of the time, including international travel

　　Preferred Experience, Skills, and Education

　　Big Five Consulting experience

　　Lodging industry experience

　　Experience in international business environment

　　Solid track record of advancing business direction and strategies

　　MBA or equivalent

　　Experience developing clear, concise, and logically written business communications, as well as delivering recommendations effectively to demanding audiences

　　Experience in providing direction and performing responsibilities via influence ability (as opposed to line management authority).

　　Expertise and proven track record in managing complex, multifunctional initiatives

　　Ability to develop and maintain strong interpersonal relationships with team members, internal, and external constituents

　　Constructive approach to dealing with conflict; strong mediation skills

　　Strategic and innovative thinker, can create concepts and strategies

　　Broad business view; sharp business acumen and financial savvy

　　Ability to lead complex projects through management of multi-functional teams

　　Ability to translate technical information for non-technical audiences

　　Ability to gain alignment among functional stakeholders, senior management, owner/franchise community for major projects and programs of work

　　Ability to manage vendor relationships about project deliverable needs, contractual obligations, and general scope of work

　　CORE WORK ACTIVITIES

　　Partnering with GO Disciplines leaders to develop program roadmaps and project plans for designing, developing, and deploying initiatives.

　　Program management (ensuring appropriate sequencing and resourcing of work, managing budgets across multiple streams of work)

　　Project management individual workstream initiatives

　　Partnership with other key Disciplines in delivering priority programs

　　Partnering with other advisory teams and centers of excellence at Marriott International Headquarters (MIHQ) and the Continents (e.g., CO Planning & Services, IT, and in-continent Strategy and Planning teams) to represent programs in critical planning and prioritization processes Overseeing POC, pilot, and initiative management processes

　　Working with Operations and IT leaders to explore opportunity areas and prioritize work

　　Partnering with Continent teams to identify and enable early adopters in each Continent, enabling rapid prototyping and speed-to-market

　　Leading the effort to convert successful tests into full-scale deployments that are easy for hotels to execute correctly, and which have clear success measures Develop, publish, and manage reporting to:

　　Inform executive, Continent and Discipline leaders of program and project statuses.

　　Manage tracking of all Global Operations programs and project proofs-of-concept and pilots

　　Ensure supporting databases are developed, maintained, and expanded as program, projects, and the business evolves. Develop talent

　　Manage varied flex resources as needed to assist with project efforts

　　Set goals and expectations for direct reports, align performance and rewards, appropriately address performance issues, and hold staff accountable for successful results

　　Champion leadership development and workforce planning priorities by monitoring capacity, and assessing and developing diverse, high-caliber talent that can deliver against the priorities and projects

　　LEADERSHIP COMPETENCIES

　　Create Belonging- Build relationships by promoting an environment of collaboration, trust, respect, opportunity, and inclusion.

　　Models and empowers others to monitor partner/customer feedback, satisfaction, and relevant metrics to deliver enhanced services.

　　Applies existing data and resources to create innovative service strategies.

　　Seeks out, builds, and maintains diverse partnerships/relationships across the company and industry.

　　Models and coaches’ team on building and maintaining diverse partnerships & relationships.

　　Develop Others- Develop diverse, inclusive, and high-performing talent and teams.

　　Fosters and environment that supports feedback and ongoing development by putting systems and processes into place to manage program performance and associate development.

　　Participates in talent reviews and succession planning discussions, as needed for select direct reports, while providing relevant data (i.e., Talent Ratings, key strengths and opportunity areas, potential successors, etc.).

　　Champions the attraction, development, and retention of a diverse workforce to drive innovation and engagement.

　　Develops others by identifying needs, providing resources, ongoing feedback, and customized coaching, and setting appropriate shared department, team, and individual goals.

　　Lead Change -Courageously lead change, innovation, inspire others through optimism, and adapt to changing business needs.

　　Engages in effective change management processes such as presenting the need for change in a way that encourages commitment and action, developing strategies and providing resources to implement desired changes, while managing stakeholders’ expectations.

　　Keeps leaders informed about key issues, communicates effectively, and courageously influencing others to support a point-of-view, gain alignment, or take action.

　　CONFIDENTIAL AND PROPRIETARY INFORMATION.

　　The contents of this material are confidential and proprietary to Marriott International, Inc. and may not be reproduced, disclosed, distributed, or used without the express permission of an authorized representative of Marriott. Any other use is expressly prohibited.

　　Models, coaches, and holds others accountable for displaying a leadership style that conveys confidence, optimism, gains respect from others, and is dedicated to leading ethically and with a high degree of integrity.

　　Uses data to evaluate opportunities and adapt global strategies, where needed (e.g., brand, team, programs, etc.), into actionable plans to maximize external partner/customer commitment, satisfaction, and profitability. Learn & Excel-Apply professional expertise while seeking out and integrating diverse perspectives and learning opportunities.

　　Secures resources and creates opportunities for self and others to improve performance through stretch assignments and other professional development activities.

　　Creates an environment where continuous learning is valued and encouraged and holds others accountable for maintaining and sharing current knowledge on industry and discipline trends, competitors, and advanced technical knowledge in area of expertise.

　　Models and coaches others on making sound business decisions by monitoring industry trends, market dynamics, and business environment to identify opportunities for improvement and adjusts priorities as needed.

　　Builds partnerships across diverse teams to solve complex issues and improve performance. Deliver Results-Set ambitious goals, create alignment, and drive execution.

　　Coordinates with other departments and teams to set clear responsibilities for each group, as well as communicates clear expectations about how departments, teams, and individuals contribute to success.

　　Monitors department, team, and individual performance, establishing clear standards, expectations, timelines, and budget requirements.

　　Identifies and focuses on business opportunities that have the highest value for the Company.

　　Manages department, team, and individual workloads by prioritizing tasks and delegating assignments appropriately, helping others understand work requirements, and obtaining resources departments and teams need to accomplish their work.

　　Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

　　Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.