Description

　　The Desktop Technician will be the most senior member of the desktop team supporting a 1000 end user international organization.

　　Responsible for providing Tier 3 support end-user platform engineering desktop engineering and configuration management.

　　Create and deploy custom configurations and applications.

　　OS and application packaging

　　Utilizing ITSM methodologies and software to provide incident and change management.

　　Managing licenses and assets

　　Developing and evolving SOPs for desktop and software management

　　Application packaging and deployment within targeting UEM applications such as MS Endpoint Configuration Manager and Intune.

　　Custom reporting and dashboard creation within UEM tools to include PowerBI

　　Deployment compliance evaluation and stakeholder reporting

　　Regular collaboration with IT support peers and IT executives

　　Escalation and collaboration with application support vendors

　　Image Management: endpoint PC and Server operating system build customizations task sequence and deployment

　　Operating system version upgrade provisioning and deployment

　　ITIL foundations use ITSM tools to include inventory incident request problem change and release management activities

　　Regular use of PowerShell scripting

　　Testing and distribution of authorized patches

　　Requirements

　　3 years technical experience in support of desktop technologies within a professional environment

　　3 years Windows Desktop OS administration experience with extended knowledge of Windows 10

　　Windows 10/11 troubleshooting skills

　　Experience with Windows Server 2016/2019 interface and management

　　Knowledge of Microsoft Group Policy Objects and Group Policy Preferences

　　Strong writing skills for client facing documentation and executive-level communications

　　Strong technical troubleshooting and analytical skills

　　Experience communicating and presenting complex information to technical and non-technical stakeholders both verbally and in written form

　　Microsoft Endpoint Configuration Manager or Endpoint Manager experience is a plus

　　Experience with Microsoft cloud licensing Microsoft 365 E3 and E5 EMS Intune or Office 365 E3 is a plus

　　Technology Doesn't Change the World, People Do.®

　　Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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　　All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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