Overview

Primary Focus

The Office of Technology Services (OTS) was established as a means of recognizing cost savings through the consolidation of State IT assets and resources. The creation of OTS consolidated a wide variety of existing hardware platforms, operating systems, database management systems, networks, third party software, and custom applications. OTS leads the State’s technology procurement process in order to standardize technology over the entire organization, seek efficiencies of operations, maintenance, and scalability of new products introduced to the OTS suite of services which can eventually be offered to all in-scope agencies. This position performs all duties and responsibilities in accordance with the Mission, Vision, and Core Values of Cayuse.

About Cayuse Civil Services, LLC

Cayuse provides community focused technology solutions, program management, and business process services. Our integrated offerings, credentials, and diverse status allow local and state clients to engage quickly and confidently with Cayuse to deliver high-quality services on time and within budget. ​Cayuse is 100% Native American-owned and benefits an entire Tribal community through career opportunities and dividends. The profits from our company are reinvested in our growth and as a distribution to the Confederated Tribes of the Umatilla Indian Reservation.

Responsibilities

Job Responsibilities

Evaluate and recommend the selection of vendor supplied software packages; recommend and prepare specifications for modifications and customization of purchased software

Coordinate the installation, maintenance, and modification of vendor-supplied software (e.g., operating systems, communications managers, database management systems, compilers) for a system or complex network supporting applications critical to state business functions

Coordinate the design, development, and installation of in-house software packages (or modifications to vendor packages) by designing work and specifications. Consult regularly with vendors concerning software and/or hardware problems, resolutions, and system and network performance

Advise end-users, administrators, and technical support personnel performing network design, designing and providing documentation, instruction, problem analysis and education pertaining to specific and highly complex areas of software and network performance

Assist in establishing departmental policy with regard to data definition and data relationships, database design, database implementation, database operation, database security, and data accessibility

Perform database planning and administration, establishment of database standards and procedures, database security, database documentation, and application technical support

Review and determine the feasibility and advisability of proposed additions and modifications to the database

Install and customize software and hardware to manage, monitor, and otherwise support an extensive enterprise computer systems network (including mainframe(s), LANs and/or WANs, communications lines, etc.)

Monitor network hardware resources through the implementation of a network inventory system

Design and implement a communications system connecting the various components of an enterprise network

Consult with vendors in the evaluation of software and hardware used in the management of the enterprise network

Consult with users on various requirements and participation in the enterprise network

Monitor and evaluate performance and efficiency of an enterprise network

Establish and manage configuration data on network software and hardware components

Monitor all attached devices in a complex LAN environment, such as workstations, servers, bridges, multi-station access units, etc., and analyze performance, diagnose performance problems, and perform load balancing

Other duties as assigned

Qualifications

Minimum Job Skills and Qualifications

Minimum Qualifications:

Should have at least six (6) years’ experience performing duties in large-scale Enterprise Architecture environments

Must have prior experience with large-scale state Enterprise Architecture systems serving multiple governmental agencies

Must have experience in an Enterprise Architecture environment comprised of various components and must be familiar with how the various components of an Enterprise Architecture integrate

Must have a general understanding and experience with at least one of the following EA components or similar technologies:

Decision Center, Decision Server

webMethods

API Gateway

Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment

Preferred Qualifications:

Should have a general understanding and experience with the following EA components or similar technologies:

Nutanix

VxRail

ESXi

vCenter

NSX

SRM

Windows Server

RedHat Enterprise Linux

MS SQL Server 2014

Nagios

NewRelic APM

NewRelic Infrastructure

NewRelic Browser

Octopus Deploy

Puppet Enterprise

Splunk

Veracode

Minimum Skills:

Ability to collect information, detect patterns, interpret data, integrate new information, and problem solve

Strong verbal and written communication skills, particularly when it comes to communicating technical concepts and ideas

Possess a high degree of initiative and autonomy

Ability to respond effectively to customers with a sense of urgency

Proficient in Microsoft and Adobe toolsets, including Excel, Word, PowerPoint, Acrobat, etc.

Highly motivated with the ability to handle and manage multiple tasks at any one time

Ability to forge new relationships, individual and teaming in nature

Reports to: Account Manager

Working Conditions

Professional remote office environment

Must be physically and mentally able to perform duties extended periods of time

Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position

Must be able to establish a productive and professional workspace

Must be able to sit for long periods of time looking at computer screen

May be asked to work a flexible schedule which may include holidays

May be asked to travel for business or professional development purposes

May be asked to work hours outside of normal business hours

Other Duties: Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Pay Range

USD $33.97 - USD $40.70 /Hr.

Submit a Referral (https://careers-cayuseholdings.icims.com/jobs/1887/senior-data-center-technical-support-analyst/job?mode=applyapply=yesin_iframe=1hashed=-1834356743)

Location US-

ID 102775

Category Information Technology

Position Type Full-Time Salary Exempt

Remote Yes

Clearance Required None