Provides a primary customer technical support function for GKN Cylinder Liners operations. Formulate customer development/improvement plans, and actively monitor performance. Develop key customer relationships, supported by a broad base understanding of our technical, quality and delivery service requirements, to ensure a continuous satisfaction status with all customers.

　　Key Responsibilities:

　　Operate as the primary contact for key strategic customers across the range of business disciplines. Primarily Product Design, Applications Engineering & Product Quality.

　　Manage a portfolio of projects while reporting to senior colleagues.

　　Undertake regular customer contact to proactively and reactively ensure customer requirements and expectations are understood and where ever possible exceeded.

　　Provide effective technical product support for manufacturing facilities in the USA and China.

　　Coordinate effective product measurement and evaluation, of field returns and development parts.

　　Whenever necessary, respond to emergency situations to resolve issues or provide assistance to maintain continuity of supply.

　　Provide an effective interface between Customer and GKN locations.

　　Perform, participate and facilitate problem solving activities and project management of new product development.

　　Provide visit reports to include activities, open issues, and corrective action summaries to appropriate personnel.

　　Monitor Customer defined systems (warranty tracking, prototype development projects etc)

　　Other duties as assigned.

　　Travel up to 40% per year as needed.

　　Qualifications:

　　Bachelor’s Degree in Engineering, or a combination of equivalent education/experience in Engineering related field.

　　5+ years of experience in automotive manufacturing for Internal combustion engines or related field.

　　5+ years of experience in a manufacturing environment within a production and or engineering development function or similar are a strong advantage.

　　High level of organization, interpersonal, written and verbal communication skills are essential.

　　Knowledge of Quality management systems ISO/TS-16949.

　　Knowledge of AIAG core tools PPAP, PFMEA, Control Plan, SPC, etc.

　　Ability to work effectively in a multi discipline team environment.

　　Base level business understanding and reasonable commercial aptitude.

　　Ability to be proactive and take initiative, including performance of duties exercising independent judgement.

　　Represent GKN in an ethical and professional manner.

　　Ability to work directly with upper management in a fast paced environment.

　　Professional and ability to maintain confidentiality.

　　Stay abreast of and communicate trends within the industry.

　　Flexible and adaptable to change.

　　Ability to work on multiple projects simultaneously.

　　Ability to manage and function in a multiple reporting relationship structure

　　Familiar with MS Office products.

　　Ensure prompt feedback to customers.

　　Fosters open communication, values learning and is able to actively contribute to overall team effectiveness.

　　Ability to travel, both within the USA and overseas (China and Europe) sometimes for extended periods.

　　Must be fluent in English.

　　Must be able to work and travel independently.

　　About GKN Automotive:

　　We have been inventing the future for 250 years. A global automotive technology company that pioneered electric drive systems and is now driving the future of transportation. GKN Automotive is the market leader in conventional, all-wheel and electrified drive systems and solutions. With a comprehensive global footprint, we design, develop, manufacture, and integrate an extensive range of driveline technologies for over 90% of the world’s car manufacturers.

　　What do we offer?

　　Compensation: Competitive Salary with Bonus Structure

　　Benefits: Eligible employees may participate in most benefit programs on the first of the month following or coincident with date of hire.

　　Medical, Dental and Vision Plans

　　Employer Paid Life and AD&D Insurance

　　Pre-tax Savings & Spending Accounts (HSAs and FSAs)

　　Voluntary Benefits- a variety of options

　　Employer Paid Short- and Long-Term Disability

　　401(k) Plan with Employer Match

　　As a global engineering company, innovation is what differentiates us from our competitors and is central to our success. We seek people of different backgrounds, with different skills and perspectives to spark originality, imagination, and creativeness in our teams around the world. GKN Automotive is an equal opportunity employer. We treat all employees and applicants fairly and are committed to ensuring that there is no discrimination or harassment against any employee or applicant on the grounds of age, race, creed, religion, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status or any other characteristics protected by law. We are committed to providing individuals with disabilities reasonable accommodation to participate in the job application or interview process. Please contact us to request any such accommodation: [email protected]

　　GKN Driveline provides equal employment and affirmative action opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, age, genetic information, pregnancy, or disability.