Job Family: Customer Services

Req ID: 430734

Report To: VP of Customer Success Ops I Department: CS Ops Team I Location: Pasadena, CA or Austin, TX or Remote I Travel Required: Approximately 20%

Why You’ll Love Working Here:

Strong track record of providing an inclusive culture of belonging and empowerment in an entrepreneurial environment.

We pay 100% of the Health, Dental Vision premiums for the employee; 80% for the employee’s family. Short-Term Disability (STD) Long-Term Disability (LTD) are provided and 100% covered by the company.

We offer PTO (17 days for the 1st 5 years of employment) up to 10 company paid holidays.

What You’ll Be Doing:

Supplyframe, recently acquired by Siemens, is an innovative and rapidly growing leader in the electronics component industry. We are seeking a Senior Customer Success Strategist (SaaS Products) to lead and drive digital innovation with our customers. This high-impact, high-visibility role is a mix of customer strategy and execution. It will require the individual to operate both as a player and a coach all the while being at the forefront of our fast-growing SaaS customer experience organization.

Responsibilities include but are not limited to the following:

Lead the post-sales effort in building enterprise success programs that deliver consistent value to OEM market on Supplyframe solutions

Drive business impact and value outcomes for assigned high profile and strategic customer accounts, including steering committee participation and communication to key stakeholders about the needs, requirements, progress and health of customer initiatives

Build and maintain relationships with customers at executive, management, and user levels

Conduct value alignment workshops to understand key business drivers, define goal milestones and quantify outcome achievement

Apply domain expertise with customers in best-practice discussions that can either be specific to Supplyframe solutions or more general regarding enterprise success

Create customer success plans, long-term transformation roadmaps and help develop financial goals that demonstrate value and ROI

Lead contract renewals and negotiation discussions as needed

Guide, coach and support other Customer Success Managers (CSM’s) on the SaaS solutions team

Gather customer requirements and facilitate product feedback sessions with internal teams

Work with sales and pre-sales teams to plan for pipeline deals, new customer handoffs and expansion opportunities

Liaise with Siemens counterparts and work cooperatively for joint accounts

Collaborate with Supplyframe leadership to create strategy and expansion planning for the department and necessary key roles

Who/What We Are Looking For:

A bachelor's degree and extensive years of experience in customer-facing roles (ideally a combined background of pre and post-sales) is required

Industry experience in procurement, supply chain, or engineering

Business consulting background in high tech, procurement, manufacturing, or supply chain is preferred

Consultative people centric approach to customer conversations that challenge to drive revenue and growth

Capable of influencing, collaborating, and consensus building across multiple teams

Creativity in finding and presenting solutions to business and technology challenges with an energy and passion for digital transformation

Analytical and process-oriented mindset

Enthusiastic coaching and mentoring skills with the ability to inspire others

Deep understanding of value drivers in recurring revenue business models

Experience in value engineering and/or translating qualitative value statements into measurable, quantitative metrics is a strong plus

The salary range (including bonus) for this position is $130,000 to $220,000. The actual compensation offered is based on the successful candidate’s work location as well as additional factors, including job-related skills, experience, and relevant education/training.

Qualified Applicants must be legally authorized for employment in the United States. Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the United States.

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Equal Employment Opportunity Statement

Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

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