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Senior Customer Success Manager
Senior Customer Success Manager-March 2024
Milwaukee
Mar 29, 2026
About Senior Customer Success Manager

  JOB REQUIREMENTS: Company Overview At Motorola Solutions, we\'re guidedby a shared purpose - helping people be their best in the moments thatmatter - and we\'re living up to our purpose every day by solving forsafer. Because people can only be their best when they not only feelsafe, but are safe. We\'re solving for safer - safer communities, saferschools, safer hospitals, safer businesses - safer everywhere. We\'rebuilding integrated technologies that help protect people, property andplaces. We\'re connecting public safety agencies and enterprises -enabling the collaboration that\'s critical for a more proactiveapproach to safety and security. We\'re committed to solving for saferevery day because the work we do here matters.Department OverviewTheMotorola Solutions Customer Success Team empowers our customers toidentify and unleash the full power of their Public Safety Softwareproducts and services. We build strong relationships with Public Safetyto promote their full adoption of Motorola products and services,including growing their ongoing use, value realization and productsatisfaction. We work to ensure that the customer experience withMotorola Solutions continuously exceeds their expectations and throughour internal and external relationships, we are committed to consistentdelivery and follow through to help customers serve their communitiesand to be their best in the moments that matter.Job Description In thisfull-time role, you will serve as a Senior Customer Success Manager whoworks nationwide with new and existing Public Safety clients to maximizeusage, value and product satisfaction. Customer Success Managers areresponsible for partnering with customers to promote their full adoptionof Motorola products and services, including growing their ongoing use,value creation and product satisfaction across key user populations.Their number one goal is to ensure their desired outcomes are clearlydocumented, understood and realized. As a Senior member of the CustomerSuccess team, you are responsible for modeling exemplary behavior froman adherence to process and best practices perspective, mentoringPrimary Customer Success Managers on the team, identifying opportunitiesfor continuous improvement, and driving statewide and regionalstrategies as appropriate. Responsibilities include but are not limitedto: By gaining a deep understanding of who the agency is, what they aretrying to achieve both strategically and operationally, Senior CustomerSuccess Managers are able to align Motorola Software to the agency\'soutcomes, identify any risks or gaps to achieving... For full infofollow application link. Motorola Solutions is an Equal OpportunityEmployer committed to no discrimination because of race, color, creed,marital status, age, religion, sex, national origin, citizenship, sexualorientation, gender identity or expression, genetic information,disability, protected veteran, or any other legally protectedcharacteristic. ***** APPLICATION INSTRUCTIONS: Apply Online:ipc.us/t/A3E004EEFF674742

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