Company Description

　　Dynatrace exists to make software work perfectly. Our platform combines broad and deep observability and continuous runtime application security with advanced AIOps to provide answers and intelligent automation from data. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences.

　　Job Description

　　As a Senior Customer Success Manager, you will be responsible for preserving and growing subscription renewals for our customers. You will accomplish this by driving adoption, educating our customers on product and service offerings, demonstrating value, focusing on growing relationships and by acting as their champion within Dynatrace. You will also highlight wins, plan and develop short- and long-term strategies via success planning and provide thought leadership. Our goal is to provide our customers with software intelligence that will accelerate their digital transformation. As a Senior Customer Success Manager, you will be at the heart of that journey.

　　Role & Responsibilities

　　Accelerate customer adoption of Dynatrace product portfolio through relationship management, success planning and value realization.

　　Own renewal strategy and subsequent on time renewal of subscription(s)

　　Build Dynatrace brand awareness and loyalty

　　Conduct regular proactive calls and account review meetings; maintain an accurate record of discussion and action items

　　Work with management team to ensure that critical issues are documented and escalated in an expeditious manner for resolution

　　Defend against the competition

　　Collaborate on account activities with cross-functional account team

　　Identify strategic, new business growth opportunities

　　Leverage relationships to aid in the building of reference accounts/contacts

　　Act as customer advocate and liaison to become a trusted advisor

　　Travel as required

　　Qualifications

　　Minimum Requirements

　　Bachelor’s degree or equivalent work experience

　　5+ years relevant experience in customer success, account management, or similar field

　　Preferred Requirements

　　A strong business acumen and commercial outlook with a good conceptual understanding of IT operations processes and best practices

　　Proven expertise working with the executive level in client environments, as well as with procurement and business owners

　　Excellent verbal, written and interpersonal communication skills

　　Awareness of the Observability marketplace with an understanding of where Dynatrace is positioned and their key strengths above the competition

　　Highly motivated, energetic and committed to getting results

　　Ability to develop strong relationships with the user/customer/internal communities

　　Understanding of Internet, web and mobile applications; knowledge of HTTP, HTML, JavaScript etc.

　　Additional Information

　　Compensation and rewards:

　　Our total compensation package includes unlimited personal time off, an employee stock purchase plan, and a reward system.

　　We also offer medical/dental benefits, and a company matching 401(k) plan for retirement.

　　All your information will be kept confidential according to EEO guidelines.

　　We offer competitive compensation, company-sponsored premium benefits, medical, dental, vacation/holidays, company matching 401(k) Plan, etc. Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law. If your disability makes it difficult for you to use this site, please contact [email protected] . Dynatrace participates in E-Verify, participant information in English and Spanish. Right to work information in English and Spanish. EEO is the Law / EEO is the Law Supplement . To be considered for this position, please upload your resume/CV.