Why customer service at Stryker?

　　Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need.

　　We are proud to be named one of the World's Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.com

　　Who we want-

　　Challengers. People who seek out the hard projects and work to find just the right solutions.

　　Teammates. Partners who listen to ideas, share thoughts and work together to move the business forward.

　　Charismatic networkers. Relationship-savvy people who intentionally make connections with both internal partners and external contacts. You will be the face of Stryker!

　　What you will do-

　　Maintain direct contact with customers before and/or after the saleSupports sales team by developing and maintaining positive customer relations with clients/customers, which can substantially affect service and/or product revenue(s)Work with various departments to meet maintenance services sales goalsWork with customers and/or distributors to receive accurate account of equipment failures and provides reports to managementFocus of work may be in pre-sale or post-sales or bothPre-sale: Responds to customer inquiries to determine appropriate product literature and pricing schedules; influences production and shipping schedules; recommends price changes based on company/customer relationship; recognizes new business opportunitiesPost-sale: Responds to customer inquiries (RMA, status, delivery, etc.)Resolve production scheduling and shipping or invoicing problems; determine validity of warranty claims and schedules repair resources; change production and shipping schedules; and recognize add-on business opportunities

　　What you need-

　　High School diploma - prefer Associates Degree or equivalent work experienceValid drivers license and good driving record3 years customer or account management experience - preferredDemonstrated knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfactionDemonstrated computer skills (e.g. ERP systems, Outlook, Access, Excel and Word)Demonstrated accuracy in data entry and report generationPrefer demonstrated knowledge of the medical implant industry and hospital customer baseMust have the ability to work flexible hours, as needed to support the business needs

　　About Stryker

　　Our benefits:

　　12 paid holidays annually Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program. Financial benefits include Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance.

　　For a more detailed overview of our benefits or time off, please follow this link to learn more: US Stryker employee benefits

　　About Stryker

　　Stryker is one of the world's leading medical technology companies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in Medical and Surgical, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 130 million patients annually. More information is available at stryker.com.

　　Know someone at Stryker?

　　Be sure to have them submit you as a referral prior to applying for this position. Learn more about our employee referral program on our referral page

　　Stryker is driven to work together with our customers to make healthcare better. Employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required, depending on customer requirements, to obtain various vaccinations as an essential function of their role.