Senior Customer Service Officer

　　LOCATION

　　COMPANY

　　JOB FIELD

　　JOB TYPE

　　JOB ID

　　LOCATION

　　COMPANY

　　JOB FIELD

　　JOB TYPE

　　JOB ID

　　In the Philippines, BASF has been supporting manufacturers from various industries since 1963. Today, BASF is a leading supplier of chemicals for industries, including Construction and Coatings, Automotive, Nutrition & Health, Home & Personal Care, and Agriculture. BASF also operates an Agricultural Research Station in the country which conducts research, laboratory studies and field testing of novel technologies. In 2022, BASF posted sales to customers in the Philippines of approximately €105 million and employed 97 people as of the end of the year. Further information is available at www.basf.com/ph

　　Objectives of the position:

　　To manage interfaces with customers for order to cash processes to ensure that orders from customers are received, processed, and delivered in an efficient and effective manner.

　　To interact and solve problems with various Units within BASF in order to successfully execute the orders for customers.

　　To provide support to other interfacing processes such as account receivables and logistics.

　　Main Areas of Responsibilities:

　　Perform Sales and Delivery Order Management tasks including sales order creation, processing changes and returns, following-up on blocked orders, Letter of Credit handling, shipping and delivery tracking including following-up on shipping documents and dispatch to customers if required, coordinate with Logistics and / or 3rd party Logistics service providers on delivery arrangements to customers and communication with customers on all order management related matters.

　　Support Credit Management on billing and Accounts Receivable management such as monthly closing and billing correction, handling invoice discrepancies, monitoring customer payment schedule and following-up on overdue payment with customers or Salespersons, processing credit/debit notes and rebates, etc.

　　Coordinate Master Data maintenance by raising request for new article creation and/or article extension in SAP, raising request for maintenance of ship-to-party and bank code in SAP customer master data.

　　Manage customer complaints via Non-conformance Management (NCM) system (creating NCMs, monitoring investigation and closure) and reporting on customer complaints.

　　Provide order status report and monitor customers’ order placement against sales forecast and communicate with Salespersons if orders are not within forecasts.

　　Support implementation of business rules related to customer order management process

　　Minimum Education and Qualification Required:

　　Bachelor’s Degree in Business Administration, Business Management, Journalism, Marketing, Mass Communications, Political Science, Philosophy or other relevant courses.

　　With 3 - 5 years of relevant work experience in B2B customer service, business, supply chain, sales and/or controlling. Experience in multi-national companies or large local companies are preferred.

　　Proficient in Order-to-Cash processes in SAP environment.

　　Well-versed in MS Officer and Windows applications.

　　Possess excellent customer service, communication, and interpersonal skills.

　　With strong analytical and problem-solving abilities and attention to details.

　　Demonstrate leadership, professionalism, and integrity at work.

　　Demonstrate high level of energy and maintains stable performance under pressure.

　　Proactive, can work independently and in teams.

　　Stay alert for possible recruitment fraud!

　　This can include fake websites, fake job offers, or contact from a person falsely claiming to represent BASF.

　　Remember, neither BASF nor our representatives will ever request money from a job candidate.

　　If you suspect recruitment fraud and BASF is mentioned, first get in touch withHR team (https://www.basf.com/hk/en/company/career/news-faq/contact.html) at BASF.

　　A unique total offer: you@BASF

　　At BASF you get more than just compensation. Our total offer includes awide range of elements you need to be your best in every stage of your life. That’s what we call you@BASF. Clickhere to learn more.

　　Auniquetotal offer: you@BASF

　　At BASF youget more than just compensation. Our total offer includes a wide range of elements you need to be your best inevery stage of your life. That’s what we call you@BASF. Click here to learn more.

　　Working at BASF: We connect to create chemistry

　　We are proud of strong history of innovation, which has helped make us who we are today – the world's leading chemical company. Every day, our global team of over 120,000 individuals work together to turn visions for sustainable solutions into reality by connecting with one another and sharing our knowledge.

　　The right people are crucial for our sustainable success. We aim to form the best team by bringing together people with unique backgrounds, experiences and points of view. Our differences make us stronger and more vibrant. And an open, creative and supportive work environment inspires us to achieve exceptional results.

　　About BASF

　　Find out what BASF has to offer as an employer and why you should join our team.

　　Your application

　　Here you find anything you need to know about your application and the application process.

　　Contact us

　　You have questions about your application or on how to apply in Europe? The BASF TalentAcquisition Europe team is glad to assist you.

　　Please note that we do not return paper applications including folders. Please submit copies only and no original documents.

　　For BASF, diversity is one of the essential keys to business success and the well-being of our employees. We promote an inclusive culture that accepts the diversity of people, experiences and capabilities. By embracing talents and abilities of all kinds, we aim to boost creativity and motivation, and enhance our teams’ performance.

　　Join the team and connect with more than 117,000 other minds.

　　Muntinlupa City, 00, PH

　　BASF Philippines, Inc.

　　Marketing & Sales

　　Permanent

　　94137

　　ATSWCMSWEBFORM